We're looking for an organised, friendly, and proactive Customer Service Executive with a knack for great service, logistics, and everything that keeps an office running smoothly.
This is a great opportunity to join a small, established, close knit business with a strong reputation for reliability and service.With two long standing team members retiring, the business is entering a new chapter, and you'll play a key role in helping things run smoothly.
You'll be the heart of the office, supporting customers, scheduling deliveries and keeping day-to-day administration on track.It's a seasonal role, with winter being busier and requiring a focused approach.
Key responsibilities for the Customer Service Executive:
Order Management & Scheduling
* Taking and processing customer orders accurately
* Processing delivery notes
* Managing deliveries due to last minute/unexpected changes & coordinating with drivers
* Maintain Regular Top Up schedule
Customer Service
* Providing a friendly and efficient customer experience
* Answering calls and handling customer queries
* Taking card payments and processing them securely
* Maintaining customer records
* Supporting Bookkeeper with credit control
General Office Support
* Managing office supplies
* Supporting the wider team with general administrative tasks
Skills, attributes and experience required for the Customer Service Executive
* Has previous administrative and customer service experience
* Is confident using Microsoft Office (especially Outlook and Excel)
* Has strong attention to detail and methodical approach
* Calm under pressure, especially during busier periods
* A friendly, team-focused attitude and professional phone manner
What's in it for you?
* Hours: Monday to Friday, 8.30am-4.30pm with 30 minutes lunch (with some flex for right candidate)
* Salary: £29,000 - £32,000 depending on experience
* Benefits: 25 days holiday plus bank holidays
* Pension
Additional Information
* The role is currently based in Middle Barton (OX7), with an imminent move to the Banbury/Brackley
* The closing date for applications is Monday 8 September 2025
* Interviews are expected to take place on Wednesday 17 September 2025
Recruitment Process
This role is being advertised via Employ Direct, a service provided by Cameo Consultancy.As this is an advertising-only service, we are not involved in the selection process.
All suitable applications will be forwarded directly to the employer, who will contact shortlisted candidates to arrange interviews.
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