At Projects, our mission is to provide a home for better business. We provide inspiring and inclusive work spaces that benefit people and respect our planet. We prioritise creating environments where everyone can thrive personally and professionally. Our commitment to informed decision-making and sustainable practices ensures that we not only support businesses in their growth but also contribute to a better future. The Community Associate is an essential role within the Projects team. It is the Community Associate’s responsibility to look after the Nile House building and those who work from it, ensuring that we provide world class customer service at all times, with the support of the Community Manager and the other Community Associate. The Nile House building has been open for 3 years now and has over 750 members. We are fortunate to have a warm, welcoming and interesting community who base themselves out of the space regularly and many drop-in members and visitors who enjoy making the most out of the facilities we have. The building comprises 4 floors of work space, including coworking areas, offices, meeting rooms and kitchenettes as well as a large event space, podcast suite, cafe (managed by our partner business, Lost in the Lanes), roof terrace and bar. We also have another Projects space located across the road from the Nile House building, called Projects Ship Street. This additional site offers opportunities to work there and collaborate with both the teams based on Ship Street and the central team. The Community Associate will have a lot of room to develop their career as this role is multifaceted and an instrumental part of the business’s success. The key parts of this role and opportunities for development are: • Work alongside the Community Manager to sell memberships and onboard new members in an exemplary and on-brand manner with the priority goal being to maintain a consistent membership base with high NPS score • Work alongside the Community Manager to to ensure high standards of building are maintained and space is fully compliant with H&S • Support the Brand Manager and Community Manager in delivering events and community initiatives, including assisting with the Rooftop Bar at Projects Nile House on Thursday evenings Responsibilities: Operations – Actively manage and improve back-of-house systems. Anticipate and address member queries and maintenance issues before they escalate. Identify opportunities to enhance operations and support the team to ensure the space is consistently inclusive, welcoming, and well-maintained Sales and Membership Processes – Follow the processes which enable Projects to achieve a consistent membership base, supporting Community Manager on sales, from initial enquiry through to onboarding Member Connections – Nurturing relationship and collaboration between members. Delivering excellent customer service to prospective and current members. Ensuring a warm, welcoming environment to members and visitors to the building. Support Brand Manager in member events including communication and delivery of events working towards high NPS Team Development – Taking part in cross departmental training, offering constructive feedback and development opportunities for team to understand more about the Community Associate role and responsibilities Accounts – Being responsible for the receipts, budgets and allocated spend limits for all Rooftop Bar related outgoings Maintenance – Raising maintenance and cleaning issues and managing through to resolution, whilst being a direct contact on site for contractors and cleaners, with the support of the Community Manager, managing expectations with Projects community where disruption occurs. Raising any health and safety concerns with the Area Community Manager immediately Better Business – Working alongside the Directors and rest of the team to ensure Projects is conducting business in a conscious manner to maximise profit whilst supporting people and planet where possible using B-Corp as a framework. Proudly representing brand and promoting the mission using our values and tone of voice to guide behaviour As Projects develops, so will the responsibilities of the Community Associate role. It is important to note that these key responsibilities may evolve and change over time as the business grows and gains presence. Requirements: • Experience in hospitality or facilities management is essential • Organised, motivated and personable • Proactive approach to problem solving, can do attitude, tenacious • Excellent communication and customer care skills • Working as a team player and capable of working with minimum supervision Benefits of Working at Projects At Projects, we value our people and are committed to creating an environment where you can thrive both personally and professionally. As a small, collaborative team, we’re always open to hearing what benefits matter most to you and will do our best to make them happen. Currently, our team enjoys the following: Professional Development Budget: Each team member receives a dedicated budget to support their professional growth. This can be used for courses, events, books, mentors, or software, and is tailored through your personal development plan. For example, you might use it to attend an industry conference, enroll in a leadership course or purchase specialist software to develop new skills. Profit Share Scheme: As part of the team, you’ll automatically be enrolled in our profit share scheme. This means that when the company does well, you share in that success too. It’s designed to recognise the value every team member brings, giving you a direct reward for contributing to our growth and impact. Generous Annual Leave: We offer 25 days of annual leave plus bank holidays, providing you with plenty of time to rest and recharge. In addition, you’ll earn one extra day of annual leave for every year you work with Projects, up to a maximum of 5 extra days. Health & Dental Insurance: Comprehensive health and dental insurance is provided through WPA, giving you peace of mind and access to quality care when you need it. Recognition with Tacos: Through Slack, every team member receives 5 virtual tacos per day to give out in recognition of colleagues’ efforts. These tacos can be collected and exchanged for rewards, ranging from vouchers for outstanding local restaurants to fully paid days off. Quarterly Team Hangouts: Every quarter, we host a team social designed purely for fun and connection. Activities are chosen and voted on by the team, with past events including live comedy, immersive theatre, go-karting, and cooking classes. ⏳ Upskilling & Training: Our structured training programme includes quarterly “Afternoon Tea Academy” workshops with external trainers, covering topics chosen by the team. We also provide bespoke training opportunities, such as brand and tone of voice, leadership, sales and B Corp training. ☕ Monthly One-to-One Coffee/Drink Budget: To encourage open conversations and fresh perspectives, you’ll have a monthly budget to enjoy a coffee with your manager outside the office. Everyday Perks: We provide unlimited, barista made tea coffee to help keep you fuelled throughout the day. Gym & Paddle Board Access: Team members have access to the Ship Street gym and can also book our paddle board to enjoy on the beach.