Job Description
Relief Scheme Manager
Extra Care Service
Kent
Permanent
18 Hours P/W
£15,479
One of Kent's most prominent housing associations is recruiting for a Relief Scheme Manager to provide housing management cover within their Extra Care services across Kent.
The Services
This Extra Care Relief Scheme Manager vacancy covers five Extra Care housing schemes for the over 55s across Kent, in the following locations; Dover, Ramsgate, Dartford, Tenterden and Hawkhurst.
The Role
The focus of this Extra Care Relief Scheme Manager role is to step in during periods of absence or annual leave to provide cover for colleagues at five extra care schemes across Kent and provide a housing management service (no care)
You will support tenants to maintain their tenancies by assisting with anti-social behaviour issues, queries about repairs or renting, and helping new tenants settle in and ensure the health & safety compliance within the schemes, including building security, fire checks and inspections of communal areas, so that residents are secure and safe.
This will include the following tasks and responsibilities:
1. Effectively manage all aspects of housing related services to provide a high quality housing management service to tenants.
2. Monitor and action low level rent arrears cases
3. Build positive working relationships with the care providers, cleaning, catering and facilities management contractors
4. Develop and maintain a varied activities programme which links in with the local community and encourage tenants to support their own activities.
5. Implement any required health and Safety and fire checks for the scheme.
6. Deliver an excellent level of service to customers ensuring that their needs are met.
7. Ensure safeguarding concerns are dealt with