Technical Support Engineer / IT Service Desk Analyst
We are seeking a Technical Support Engineer / IT Service Desk Analyst with solid experience in root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS, and Exchange Server for a leading IT management solutions provider based in Worthing, West Sussex.
Salary: £29,000 - £35,000 per annum + Benefits
Location: Worthing, West Sussex / Hybrid Working (3 days in the office, 2 days from home)
Job Type: Full-Time, Permanent
Job Overview
This role involves managing support cases, troubleshooting issues, hosting remote sessions, maintaining customer contact, and contributing to a team that values unity, integrity, and quality.
Responsibilities:
* Manage support cases
* Troubleshoot customer environments
* Host remote sessions
* Maintain customer contact
* Document bugs and procedures
* Share information with sales
* Guide junior team members
* Recommend process improvements
* Follow security policies
* Assist in testing patches and updates
Candidate Requirements
Essential Experience:
* Root cause analysis
* Data centre architecture
* Network and application management protocols
* Network administration and troubleshooting
* Windows Server OS knowledge
* Experience with SQL, IIS, and Exchange
* Documentation and technical writing
* Customer relationship management
* Communication and organisational skills
* Ability to learn complex topics
* Flexibility and attention to detail
Desirable Skills:
* Experience with monitoring tools
* Hands-on experience with Microsoft 365, Azure AD, AWS
* SQL query knowledge
* Awareness of cloud services
* Understanding of Active Directory
* Industry certifications
* Scripting or programming knowledge
* Linux administration
* Awareness of security standards
* Backup solutions and disaster recovery strategies
Benefits
* 25 days of annual leave + bank holidays
* Private medical insurance
* Pension scheme
* Flexible rewards & wellbeing benefits
* Employee Assistance Programme
* Electric Vehicle Scheme + Cycle to Work scheme
* Social events
* Training & Development Opportunities
Note: Candidates must have the right to work in the UK. This position is not eligible for sponsorship.
How To Apply
To be considered, please submit your CV to our Recruitment Team. Your details will be reviewed and, if suitable, forwarded to our client for consideration. By applying, you consent to this process.
Job Ref: AWDO-P13364
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