As Commercial Manager you will be responsible for customer management, cost estimations, bid management, identifying opportunities to improve communication and processes, and driving sales growth with existing customers. You will be highly customer focused with excellent technical knowledge and have experience achieving high levels of service excellence.
Responsibilities of the Commercial Manager:
Establish strong relationships and processes between us and customers from quotation to delivery.
Drive sales growth with existing customer and improved performance based on measurable KPIs.
Maintain regular meetings with Key Customers, e.g., Quarterly Business Reviews to review past KPI performance, set forward-looking objectives and targets, and qualify new business opportunities.
Order Administration - Sales Order loading, management and reporting to support achievement of business objectives and forecasts.
Proactively provide marketing information to customers on company activity and new technology developments.
Management of pricing activity with the customers to ensure best recoveries based on value to the customer and realise close/win on business opportunities.
Drive improved performance through continuous improvement using LEAN tools and processes.
Proactively manage cross-functional communication and information flow to ensure high standards of customer service are achieved.
Business Development, Planning, Supply Chain, Operations, Engineering, IT and other functions.
Responsible for Export compliance and reporting Competencies/Qualifications of the Commercial Manager:
Experienced in aerospace or similar high-precision industry.
Experience in working in low volume, high product mix, build-to-print environments.
Excellent communication skills and ability to thrive under pressure and deliver against deadlines.
Demonstrable experience of effective negotiation and influencing skills for win-win outcomes.
Strong time management skills and be good at prioritising tasks.
Flexible in approach and willing to undertake business travel.
Proactive change management experience
A strong working knowledge of MS Office applications, particularly Excel to support business reporting is essential to this role.
Experience in the use of ERP systems and the engagement of teams in these systems for basic business management.
Must be capable of leading a multi-functional team in the customer management environment.
Experience in Import/Export compliance and management Benefits of the Commercial Manager:
4-day week
Paid Holidays + Bank Holidays
Company Pension
Onsite Parking