Company Description Our mission at Ibis London Elstree Borehamwood is to create memorable moments for our guests, by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart, ? Join us and become a Heartist .
Job Description A job, a career or a calling - whatever brings you here, we have something for you!
As our next Talent, you
Are extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
Be responsible for the reception desk and processing check in/out.
Provide a friendly and personalised welcome for our guests
Convey the image of the brand and the hotel
You will have the ability to multi-task and have a proactive personality in this busy hands on role
Provide guests with a single point of contact throughout their stay
Be ready to assist at any stage of the guests stay, from welcome to farewell
Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
Bar and Restaurant service by taking orders, serving food, and ensuring guest satisfaction.
Offer an attentive and personalised service
Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.
Cooking and supporting buffet setups and ensure the area is replenished as necessary.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Ready to discover more? Get in touch with us. We would love to hear from you.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Benefits
As part of our team you can have:
Free night stays in our UK hotels
Discounted hotel rates all over the world in Accor Hotels
Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Information on the processing of personal data:
When you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Work Experience
What we are looking for:
A self-starter with the ability to work unsupervised
Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance
Qualifications Strong communication skills, both verbal and written
Excellent time management and organizational abilities
Demonstrated problem-solving skills and attention to detail
Proficiency in basic computer applications, including Microsoft Office Suite
Ability to work effectively in a team environment
Flexibility to handle various tasks and adapt to changing priorities
Previous experience in a multi-faceted role preferred
Customer service experience is a plus
Additional certifications in relevant areas are beneficial
Willingness to learn and take on new challenges
Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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