The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this years Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterers Top 30 Best Places to Work, as well as Springboards 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
The annual salary for this role is £56,100
About the role
As the Director of Spa, you will be at the forefront of overseeing all aspects of the spa operations, including the treatment rooms, pool areas and fire & ice experiences, you will take charge of driving the spas commercial growth, improving guest satisfaction, and leading a dedicated team of professionals. The ideal candidate will have a strong business acumen and the ability to innovate, creating memorable spa experiences while achieving revenue targets and enhancing the resort's overall offerings.
Key Responsibilities:
* Develop and execute the strategic vision for the spa, aligning it with The Belfry's goals.
* Drive revenue growth with innovative spa promotions, pricing strategies, and packages.
* Manage the spas financial performance, ensuring that budgets and profit margins are met.
* Collaborate closely with the marketing and sales teams to create compelling campaigns that attract new guests and clients.
* Design seasonal promotions and evaluate market trends to maintain the spas competitive edge.
* Provide ongoing training and development to enhance team skills in guest service, sales, and treatments.
* Create a positive, professional environment that encourages collaboration, growth, and team success.
* Lead the delivery of exceptional guest service across all areas of the spa.
* Monitor guest feedback, ensuring continuous improvements and consistently high satisfaction.
* Enhance the guest experience through upselling, personalised services, and tailored packages
Ideal candidate
* Must have a proven experience in a senior spa leadership role, ideally within a luxury or high-end resort environment.
* Have a strong commercial understanding with a focus on driving revenue and achieving financial targets.
* Excellent leadership skills with the ability to motivate and develop a diverse team.
* A passion for wellness, guest service, and creating exceptional experiences.
* Strong communication and interpersonal skills, with the ability to engage guests and team members alike.
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.
Our Values
Working here is more than just a job: we are a community that values each individuals contribution and growth, whilst supporting each others success - regardless of department or role. Our Belfry Beliefs Make a Difference, Own Our Actions, Better Together, and Deliver Every Day aren't just words; they're the foundation of our culture and the essence of who we are.
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