Salary: £35,000 - 35,000 per year Requirements: Essential Audio Equipment Repair experience and/or qualification in Electronic & Electrical Engineering, Audio Engineering or equivalent Experience in using and understanding digital and analogue audio products Good IT skills, including knowledge of spreadsheets and/or databases Ability to learn new technologies and software quickly Excellent communicator with a high level of interpersonal skills Strong customer focus and commitment to providing an outstanding customer experience Ability to prioritise multiple tasks, working under pressure to meet deadlines and customer needs High level analytical & problem-solving skills Understanding of technical schematics and manuals Organised & methodical with excellent attention to detail Self-motivated with the ability to work as part of a team Existing knowledge & understanding of Audio products & various distributed brands (desirable) Experience of controlled environment testing & measurement of products (desirable) Responsibilities: Inspect, diagnose and repair product faults for products within and outside their warranty period Repair products to component level, using available schematics and service manuals, or coordinating with suppliers Provide feedback to suppliers on recurring issues to prevent future problems Repair products to PCB level when specified by the supplier Deliver timely specialist product support to the Customer Service team Test products to full factory specifications and compliance after repair Provide regular updates to the Service Coordinator on Product Repairs Provide part identification support to stakeholders as required Liaise with Product/Brand Management or suppliers for further technical information Undertake production work for new sales stock with skilled requirements Perform Quality Assurance on Stock to verify/determine possible faults Perform Firmware updates on Stock as requested Assist the Service Coordinator with regular Service Parts and Service Centre stock counts Maintain a clean and safe working environment at all times Technologies: Firmware Support More: We are looking for someone to join our Service department based in Leeds. In this role, youll play a crucial part in delivering top-tier service and specialist product support. We offer a full-time position with 35 hours per week, Monday to Friday, competitive salary, generous discount on products, sick pay scheme, and free parking. We prioritize quality service to ensure an outstanding customer experience. last updated 14 week of 2026