Salary: £34,000 - 52,000 per year Requirements: Level 4 industry specific qualification Demonstrable working knowledge of InTune Demonstrable experience with platforms such as Windows Server, Office365, Google Workspace, Windows Operating System, Android, and iOS Strong analytical and problem-solving skills to diagnose and resolve technical issues Proficiency in computer hardware setup, configuration, and troubleshooting Knowledge of network protocols, VPNs, LANs, DNS, and Firewalls Excellent communication skills to effectively assist users with technical problems Resilience, flexibility, and ability to work independently as well as collaboratively in a team environment Minimum two years of experience working in an IT support role Methodical and well-organised Full driving licence and access to own vehicle Responsibilities: Provide technical support and troubleshooting for computer hardware, software, and network-related issues Install, configure, and maintain computer systems and peripherals Set up and manage user accounts and access permissions Monitor and analyse network performance, including VPN, LAN, DNS, and Firewall Collaborate with team members to resolve IT issues and implement solutions Document and track support tickets using our ticketing system, Freshdesk Assist with software installations and updates Conduct regular system maintenance tasks, such as backups and updates Technologies: Android Firewall Hardware Support LAN Network VPN Windows iOS More: We are a forward-thinking, rapidly growing IT company based in Wolverhampton, currently looking for an experienced T2/2nd Line Customer Support Technician to provide 2nd line IT support to schools in Surrey. Our values promote a vibrant culture where innovation thrives and good performance is valued. We offer competitive salaries with yearly reviews, 23 days of annual leave plus bank holidays, a health cash plan, a contributory pension scheme, and various employee benefits. Join us in making a difference for future generations. last updated 5 week of 2026