Job Description
Internal Sales Agent (Airline)
Location: Stanwell (TW19)Reporting to: Sales ManagerHours: Monday to Friday, 09:00 - 17:30 (office based)
Salary: £35,000 - £38,000 per annum
About the Role
I am recruiting for an enthusiastic and proactive Internal Sales Agent to join my clients' dynamic team. In this role, you will deliver a best-in-class customer experience to freight forwarding and airline customers, helping to maximise revenue and grow market share across their airline portfolio.
You will play a key part in maintaining strong relationships with customers, managing inbound sales enquiries, producing competitive quotes, and supporting wider sales activity through insightful reporting and market intelligence.
This is a fantastic opportunity for someone who thrives in a fast-paced commercial environment and enjoys building meaningful customer relationships.
Key Responsibilities
Customer & Sales Activity
* Conduct tele-sales calls to generate new business and promote available flights.
* Manage inbound enquiries from the Sales inbox, providing accurate and competitive pricing in line with airline approvals.
* Chase outstanding quotes to increase conversion rates, including offering counter rates where appropriate.
* Escalate promising leads to the external sales team as required.
Data Management & Reporting
* Maintain accurate and up-to-date records of all customer interactions, quotes, and sales activities.
* Log all quotes in the Quantum quoting system and ensure correct rate class selection to prevent revenue leakage.
* Run and analyse CASS statistics, Apollo reports, and Cargospot data to identify sales opportunities and provide market intelligence.
* Assist with airline reporting, compiling data from multiple sources to meet agreed reporting deadlines.
Commercial Support
* Update and maintain contract rate spreadsheets and Cargospot entries as rates are agreed or amended.
* Support airline tenders by providing market analysis and preparing submission materials.
* Support customer tenders with competitive pricing, utilisation analysis, and relevant intelligence data.
* Collaborate with our social media supplier to provide approved content for LinkedIn.
Operational Support
* Provide Reservations cover when required, including during busy periods or team meetings.
* Ensure full compliance with UK law, DfT and EU regulatory requirements at all times.
About You
I'd love to hear from you if you:
* Have experience in freight forwarding, cargo operations, sales support, or a related sector (advantageous but not essential).
* Are confident communicating with customers over phone and email.
* Have strong analytical skills and enjoy working with data.
* Are organised, detail-oriented, and able to manage multiple priorities.