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Customer services advisor

Stockport
Halfords
Customer service advisor
Posted: 11 September
Offer description

Overview

Job no: 560358

Work type: Part time, 20 hours per week

Site: Stockport

Location: Greater Manchester

Salary: £10.20 - £12.41 per hour

Business Area: Retail

Categories: Retail Colleagues


Responsibilities

* Work with customers’ vehicles in the car park and bikes in-store, delivering a wide range of fitting services (car parts fitting, technology fitting, cycle building and cycle servicing).
* Develop practical problem-solving skills and the ability to work quickly and efficiently.
* Deliver market-leading standards of service and help customers in a customer-focused environment. Training is provided to develop the required skills.
* Support retail and broader group career development through the company’s training and progression opportunities.


Qualifications

* Experience of delivering great customer service, ideally in a retail sales environment
* A proactive approach to helping customers and understanding their needs
* Problem solving skills
* Availability to work on a rota basis, including weekends


Ideally you’ll also have

* Some knowledge and skills in car parts fitting and cycle repair
* Some experience of working towards and achieving sales targets


Rewards and benefits

* 25% off most of our products in Halfords Retail stores and online
* Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
* Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
* Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
* Option to join our Sharesave scheme: save to purchase shares at a 20% discount
* Cycle2Work scheme
* Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
* Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services

We’re committed to creating an inclusive workplace. We’re an equal opportunities employer and welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Not sure you meet all the criteria? We’d encourage you to apply anyway!

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