Overview
Local Government and Social Care Ombudsman, Team Co-ordinator
Local Government & Social Care Ombudsman (LGSCO)
£30,253 - £36,117 per annum
Hybrid working – allocated to offices in Coventry or York
For over 50 years we have been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence.
If you want to make a difference and have the perspective we’re looking for, please get in touch. For more information about us visit our website www.lgo.org.uk.
Role and responsibilities
The Role
* Are you an experienced administrator looking for a role where your skills genuinely make a difference?
* The Local Government and Social Care Ombudsman investigates complaints against councils and care providers, giving members of the public a fair hearing when things go wrong.
* Our Team Co-ordinators are central to that work — and we\'re looking for someone who brings real experience and confidence to the role.
* You\'ll provide high-quality administrative support to a team of Investigators, with responsibilities that go well beyond routine administration.
* You\'ll manage correspondence, oversee team processes, minute meetings and take an active part in casework — including making decisions on complaints and monitoring compliance with our recommendations.
* You\'ll work with a wide range of people, from senior colleagues to members of the public, so sound judgement and professionalism are essential.
* We\'re looking for someone with a strong track record in busy, multi-stakeholder administrative roles, excellent written communication skills, and the confidence to take ownership of their workload.
Location and working arrangements
We offer hybrid and flexible working, the Local Government Pension Scheme, and 25 days annual leave rising to 28 with service. We are an inclusive employer and particularly welcome applications from Black, Asian and other minority ethnic candidates, who are currently under-represented in our organisation.
Location
Hybrid working which includes regular office attendance. Individuals will be allocated to either our Coventry or York office and will be expected to attend the office as and when required for in person tasks such as managing post, team meetings, training and other occasions.
Interviews
Interviews in person (Coventry or York), Tuesday 2 or Wednesday 3 June including a skills-based assessment.
How to apply
To apply visit https://www.lgo.org.uk/jobs/vacancies where you will find the job description and person specification, and how to apply.
Please note that candidates who have applied to the LGSCO for the post of Team Coordinator within the past twelve months will not be considered.
Closing date for applications is 9am, Monday 18 May.
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