Overview
Northallerton/Hybrid
Contract: Permanent, Full time (37 hours per week)
Deadline for applications: 26 April 2026
Interviews: 5 May 2026
Role summary
Are you an experienced housing leader ready to make a real difference? Do you believe great housing services start with putting customers first, empowering people and doing the right thing? Reporting to the Head of Customer Experience, you’ll provide ambitious strategic and operational leadership across neighbourhood management, income collection, lettings, tenancy sustainment and community safety, shaping services that are fair, responsive and genuinely customer focused.
What you’ll be doing
* Lead the delivery of housing management services, including income collection, allocations, lettings, tenancy management and anti‑social behaviour, ensuring consistently high standards across all tenures.
* Provide clear leadership and direction to a multi‑disciplinary management team, setting expectations, monitoring performance and supporting colleagues to succeed.
* Ensure compliance with housing regulation, legislation and consumer standards, maintaining robust policies, procedures, data accuracy and assurance frameworks.
* Take strategic oversight of rent setting, arrears performance and income maximisation, working closely with Finance and other internal teams.
* Drive service improvement through performance management, data insight, quality assurance and customer feedback.
* Manage risk effectively, contributing to the corporate risk register and taking timely action to identify and mitigate emerging issues.
* Develop strong partnerships with local authorities, statutory agencies and community partners to support customers and strengthen service delivery.
* Contribute to organisational strategy, transformation and innovation, ensuring housing services align with the Corporate Plan and Customer Promise.
What we’re looking for
We’re looking for an experienced housing professional who brings strong leadership, sound judgement and a commitment to excellent customer outcomes.
* Significant experience at a senior or middle management level within housing services, leading multi‑disciplinary teams.
* Strong knowledge of housing legislation, regulation and best practice, including tenancy management, income collection, allocations and ASB.
* Proven ability to manage performance, budgets and resources effectively, delivering value for money and continuous improvement.
* Confidence using data and insight to understand performance, manage risk and drive change.
* Excellent communication and interpersonal skills, with the ability to influence, build trust and work collaboratively with colleagues and partners.
* A customer focused mindset, with a genuine commitment to equality, inclusion and supporting vulnerable customers.
* A relevant professional qualification or degree, with evidence of continuous professional development (CIH membership desirable).
What We Offer
* Competitive Salary: Alongside a generous annual leave package and flexible working options.
* Comprehensive Benefits: A range of benefits, including pension and holiday buying scheme.
* Agile Working: Enjoy flexible working arrangements
* Support for You: Additional perks to support your wellbeing, including our EAP service.
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