An exciting opportunity has arisen for motivated and enthusiastic individuals to join our Mental Health Service as a Receptionist/Front of House. These are new roles to Birch Hill to have a welcoming environment for visitors to the wards and to the recently opened communal cafe. The roles include the chance to work with volunteers who will provide additional support.
If you are committed to delivering a high-quality service and providing the very best standard of cordiality for our patients and visitors, then this could be the opportunity for you.
Main duties of the job
We currently have three position, 37.5 hours per week, on a rota basis covering 8am to 8pm Monday to Sunday including bank holidays. Daily hours will be7.5 hours a day excluding 30 minutes unpaid break.
You will be expected to provide a professional and courteous service as Front of House staff greeting visitors to the John Elliot Unit (JEU). Provide direction and information about the unit, and signpost to other services on the Birch Hill Hospital site. Attend to telephone calls in a timely manner, coordinating to the appropriate department. To be familiar with a range of clerical duties and undertake specific duties as required, ensuring confidentiality is maintained.
You should have excellent IT, communication and administration skills, be well organised with a meticulous approach to work and keen attention to detail. You will be proactive and able to manage your own working time effectively. You must have a comprehensive working knowledge of Microsoft Office packages. High standards of professionalism and a desire to learn will be essential.
About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job responsibilities
Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted.
Person Specification
edu/quals
* Knowledge and experience of Information Technology systems to NVQ 2 level.
* Good level of written English and basic Mathematics.
* Awareness of PARIS system
exp
* Well developed, assertive interpersonal skills for working face-to-face and over the phone with service users, and other professionals e.g. G.P.s and Social Services personnel
* Experience of using Microsoft Word 2000
* Experience of working within a Health and/or Social Care setting
knowl
* Understand boundaries and work within service and organisational confidentiality policy and procedures
* Knowledge of database systems
skills
* Ability to work well and efficiently under pressure.
* Ability to remain calm under busy and often stressful working conditions
* Good organisational skills
* Ability to work on own initiative and as part of a multi-disciplinary team
work related circumstances
* Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
* Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
* Appointments to regulated and controlled activities require an enhanced DBS disclosure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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