RTGS Operations Analyst - Technology Directorate
Full Time
Location - Leeds
Flexible Working Options
This role is open to flexible working patterns, these may include:
Job share
Flexible start and end time to each day
Part time
Ability to adapt calendar as needed, this could be to fit in the school run, gym, or appointments
A 50% in-office attendance requirement can be spread across the month to accommodate diverse working patterns, such as the flexibility to purchase a weekly train ticket for certain weeks
Compressed hours (subject to approval and policy within the team)
Working from abroad policy (subject to approval and policy within the team)
Opportunities in Leeds
We're excited to be growing our presence in Leeds, a city we've been connected to for nearly 200 years Our modern, accessible office in the City Centre offers a supportive, flexible working environment. The majority of roles, including this one, are now available in Leeds, giving you the chance to build a meaningful career outside of London while contributing to our mission from a dynamic and growing location. You'll work collaboratively with London-based colleagues in a hybrid model, with regular opportunities to travel into the London office to meet and connect together in person.
Want to learn more? Discover what makes our Leeds office such a dynamic place to work by visiting our Leeds page for more details.
A Day in the Role
RTGS settles on an average day £800billion and is critical national infrastructure. Each day brings new challenges and opportunities, creating an environment suited for those who work well in a fast-paced setting. An individual whose approach is getting it "right" in tight timescales can make a real difference.
As an RTGS Operations Analyst, you'll be at the heart of keeping our critical payment systems running smoothly. Your day starts with triaging new ITSM tickets, making sure incidents are prioritised and routed quickly to the right teams, ensuring adherence to SLAs. You'll keep a close eye on our communication channels, spotting early signs of issues and escalating them before they impact service.
Lunch may include informal chats with team members-either in person or via virtual coffee catchups.
You will be responsible for the maintenance of key reports and produce clear, reliable management information, that feeds directly into senior leadership and governance forums. Throughout the day, you'll support BAU service delivery by ensuring teams are following ITIL process, maintaining their documentation sets and delivering against their PIR and Problem actions whilst coordinating input to governance sessions and strategic planning.
You'll also support the Operations Lead with team wide initiatives such as OKR updates, meeting agendas and maintaining team collaboration spaces. By the end of the day, you'll have improved service visibility, strengthened governance, and ensured our operational rhythm runs without friction.
Job Description
This role presents an exciting opportunity for an enthusiastic service delivery focused Technology Operations Analyst.
Reporting to the RTGS Operations Lead, you will be part of the RTGS Technology team that provides day-to-day support and development of new capabilities for the Bank of England Real Time Gross Settlement solution.
Being an Operations Analyst at the Bank of England will require championing a service-focused approach, ensuring the daily stability, performance, and reliability of the RTGS system by adhering to ITIL best practices, while operating within a heavily governed ecosystem. Facilitating between technical teams and business needs, managing the lifecycle of incidents, problems, and changes to maintain high service quality, will form a key part of this role.
There maybe occasional requirements to work outside of core hours in the event of a significant service disruption.
Role Requirements
You are a dedicated Technology professional within a service management environment, and you champion best practice adherence to ITIL processes. You have a clear collaborative approach to working across multiple teams, and are keen to bring others on the journey with you. You pay attention to detail and strive to identify opportunities for improvement, whether that be locally or at a team/domain level. You also understand that the RTGS environment is critical to the UK Payments Systems which requires a methodical approach and flexible to work outside core hours as required.
Minimum Criteria
* 1-2 years of experience working in an IT Service Delivery environment
* Understanding of key ITIL processes, particularly Incident, Problem and Change management
* Familiarity with IT service management (ITSM) tools
* Ability to analyse data to improve processes and create reports
Essential Criteria
We're looking for someone who has the following key skills and experience:
* Understanding of ITIL processes, including incident/problem management .
* Experience with ticketing/ITSM tools and triage workflows.
* Strong organisational skills and attention to detail.
* Ability to monitor and interpret service metrics and SLA trends.
* Comfortable working in fast paced, operational environments.
* Strong written and verbal communication skills.
Desirable Criteria
* Experience with PowerBI dashboards or MI/reporting tooling.
* Is Comfortable managing urgent escalations in live service environments.
* Familiarity with Confluence, SharePoint and documentation governance.
* Experience coordinating governance or audit related activities.
* Exposure/experience with SAFe Agile Practices
The Bank values diversity and inclusion - we want to reflect the society we serve better; we want the best people to work for us and we want our workplace to be inclusive. We value all forms of diversity, including but not limited to age, disability, ethnicity, gender, gender identity, race, religion and sexual orientation. One way we support diversity and inclusion is through our staff run networks.
How This Role Fits into the Wider Bank
This role is part of the Markets, Banking, Payments & Resolution division within the Bank of England : Technology RTGS Operations.
Our Approach to Inclusion
The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.
At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public.
We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.
For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.
Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application.
Salary and Benefits Information
We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.
Leeds Salary £37,120 - £42,210
In addition, we also offer a comprehensive benefits package as detailed below:
Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time.
A discretionary performance award based on a current award pool.
An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
Private medical insurance and income protection.
National Security Vetting Process
Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice.
The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis.
The Application Process
Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It's therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.
The assessment process will comprise of two interview stages. (Amend and add brief details if relevant, such as interview/assessment dates or process for your specific role)
This role closes on 13 March 2026
Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.