Job Title: Service Manager - Registry Service
Location: Twickenham, Hybrid (4 days office / 1 day remote)
Hourly rate £26.60 PAYE / £35.33 UMB Per Hour
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
About the Role
As Registration Service Manager, you will oversee the delivery of statutory registration services including births, deaths, marriages, and civil partnerships. You'll ensure compliance with legislation and General Register Office guidance, while driving service excellence and innovation.
You will manage a team of Registration Officers and sessional staff, lead on performance reporting, and play a key role in developing new services and improving operational efficiency. This is a highly visible role with responsibility for ceremonies, stakeholder engagement, and service development.
Key Responsibilities
Lead daily operations of the Registration Service and deputise for the Head of Service.
Ensure statutory compliance and high standards in registration and ceremonies.
Manage staff recruitment, training, rotas, and performance.
Prepare annual performance reports and implement strategies to meet KPIs.
Oversee venue licensing, secure stock management, and financial procedures.
Handle escalated complaints and Member enquiries.
Promote service development and income generation through innovation.
About You
We're looking for someone with:
Strong knowledge of registration services and relevant legislation.
Proven experience in managing and motivating teams.
Excellent organisational and communication skills.
Ability to manage multiple priorities and deliver service improvements.
A practical understanding of IT systems and data protection.
A commitment to equality, diversity, and safeguarding.
Desirable Qualifications
Service-specific or management-level qualification.
Evidence of continuing professional development.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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