S T Stead LTD are seeking an experienced Receptionist to join our friendly, close-knit team. We are looking for someone who is hardworking, enthusiastic, and client-focused, with a genuine interest in supporting both people and their pets in a professional and compassionate way.
The ideal candidate will have a positive approach, excellent organisational skills, and the ability to show empathy while assisting clients with their needs.
Key Responsibilities
* Delivering excellent client care with a calm, professional manner in person and over the telephone
* Managing bookings, capturing client details, and maintaining the Practice Management System daily
* Registering new clients, ensuring accurate records and confidentiality
* Processing payments (card and cash)
* Supporting clients with queries and our Healthy Pet Care Plan
* Providing administrative support for insurance claims and routine office tasks
* Maintaining cleanliness in the waiting area and consultation rooms, and assisting with premises-related tasks
* Confidently interacting with domestic pets, including basic handling when required
* Undertaking additional receptionist duties as needed
About Us
We are a small, busy practice located just outside York city centre. Our dedicated team consists of 2 Veterinary Surgeons, Registered and Student Veterinary Nurses, Nursing Assistants, and a supportive Management team.
Applicant Requirements
* Ideally a minimum of 3 years' experience in a Reception or Customer Service role
* Strong IT skills, with proficiency in Microsoft Word and Excel
* Excellent communication and interpersonal skills, with a professional and confident manner
* Reliable, enthusiastic, and committed to supporting clients and colleagues alike
* Highly organised, with the ability to multitask, solve problems, and work calmly under pressure in a fast-paced environment
Please note, applications without a cover letter will not be considered.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Free parking
* Sick pay
* Store discount
Work Location: In person