Job DescriptionJob Purpose
* Provide effective administrative support for the daily operation.
* Operate and maintain software systems to produce reports, data entry and management of data.
* Cover reception duties to ensure a welcoming and professional environment.
* Assist the Development Manager with day-to-day tasks.
Responsible to: Operations Manager
Main Tasks and Responsibilities Administration and Reception Duties
* Serve as the first point of contact for visitors, families, and young people, ensuring excellent customer service.
* Answer and direct phone calls, emails, and enquiries promptly and accurately.
* Maintain IT systems, databases, and filing systems, ensuring accuracy and confidentiality.
* Produce reports, correspondence, and other documentation as needed.
* Assist in the maintenance of the office software and ICT systems.
Health and Safety and Office Maintenance
* Monitor and maintain a safe environment, including litter-picking around the entrance to remove harmful debris.
* Ensure the reception and office areas are clean, tidy, and welcoming.
* Observe and promote Health & Safety at Work practices.
Programme and Event Support
* Assist in planning, organising, and supporting youth programmes and events, including managing registrations.
* Ensure compliance with Safeguarding and Data Protection policies.
* Collaborate with the team to deliver efficient service processes and procedures.
Financial and Data Management
* Input data into administrative and financial systems, including handling petty cash and invoices.
* Support financial processes using organisational software such as QuickBooks (desirable).
* Take payments from parents/carers/agencies and ensure financial accuracy.
Team and Organisational Support
* Participate in team meetings, training sessions, and supervision to ensure professional development.
* Provide support and cover for sickness, holidays, and periods of increased workload.
* Work flexibly and occasionally assist with evening or weekend events.
Person Specification Knowledge/Skills/Abilities
Essential:
* Excellent IT skills, including the ability to use administrative and financial software.
* Strong communication and interpersonal skills.
* Effective organisational skills and the ability to prioritise tasks.
* Experience with maintaining filing systems and administrative processes.
* Ability to work both independently and as part of a team.
* Commitment to creating a safe, nurturing environment for children and young people.
Desirable:
* Experience working in a youth charity or similar environment.
* Knowledge of Salesforce software or QuickBooks.
Qualifications/Experience
Essential:
* ICT experience
* Proven experience in administrative and clerical duties.
* Experience in word processing and managing CRM databases.
Desirable:
* Experience of working in a youth-focused organisation.
Other Requirements
* Commitment to equal opportunities, social inclusion, and child-centred practices.
* Reliable, flexible, and enthusiastic with a willingness to undertake training.
* Ability to occasionally work evenings and weekends.
Job Types: Full-time, Part-time
Pay: £12.21 per hour
Work Location: In person