Customer Service Advisor - Irlam Hybrid working Early finish fridays Benefits My client a UK based Manufucturer are looking for a Customer Service Advisor to join their fast-paced Sales Office team, where your skills will directly impact customer satisfaction and support business growth. Key Responsibilities as a Customer Service Advisor: * You will be the first point of contact for our valued customers by phone and email * Process and manage customer orders with accuracy and efficiency * Proactively follow up on orders, liaising with internal departments to ensure timely delivery * Attend regular meetings with our production team to stay informed on order status * Develop strong product knowledge to effectively advise customers * Build long-term relationships with existing clients and key accounts * Update and maintain CRM records accurately * Distribute incoming web leads and enquiries to the appropriate regional sales teams What We’re Looking for in a Customer Service Advisor: * Proven experience in a customer service or sales support environment * Strong IT skills – confident with Microsoft Office and general computer software * Excellent verbal and written communication skills * High attention to detail and strong organisational skills * A proactive, solutions-focused attitude What We Offer: * Friendly and supportive team environment * Flexible working hours and an early finish on Fridays * Opportunities to grow your knowledge and skills within the business * Long-term stability and development potential within a well-established company * Pension * Company events * Cycle to work