Job Purpose • Strategic and operational leadership of Age UK East London's community services, ensuring delivery requirements are met and we are responsive to new opportunities. • Lead on implementation of recommendations resulting from the community service review. • Support team members, volunteers, and members of the public to contribute to longer term planning and have a sense of ownership and agency in evolving our offer. • Build capacity in the team to focus on impact driven delivery which supports older people across Age UK East London to live happy healthy and fulfilled lives. Key Tasks Coordination and Management of service • Leading community services which contribute to the overall strategic objectives of Age UK East London, supporting team members to understand their role in this. • Motivate and inspire a frontline staff and volunteer team, using excellent communication skills and an enabling coaching approach. • Develop strategic relationships in the local health and social care system, gaining insight and timely access to future opportunities; building service reputation and influence. • Ensure that older people who are supported by the Community team also benefit from the range of AUKEL services and those provided by other local partners. Quality and Insight • Use qualitative and quantitative insight to identify and respond to new opportunities and embedding a culture of continuous improvement. • Ensure community services are meeting all KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach. • Ensure all members of the team are fully conversant with our CRM, are following good data practices and are proactively utilising data as a delivery monitoring and service improvement tool • Work with the team on embedding other systems and processes which underpin the quality and safety of our community service offer. General • Develop and nurture supportive and collaborative relationships with local community, voluntary and faith partners, sharing best practise and developing opportunities to work together to support local older people. • Be an active member of our SLT, working with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey. Leadership and management • Engage, motivate and inspire the team, taking a person-centred approach to line management and continual professional development. • Evaluate and manage overall team and individual performance and wellbeing • Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful. • Ensure communication and training of the team is in line with contractual requirements and AUKEL policies. • Encourage and provide opportunity for sharing of knowledge within the team and between colleagues across AUKEL.