Job Description
Overview
We're looking for a customer focused individual, specialized in applications, to join our team! In this role you will be supporting our business customers across EMEA region.
Acting as our customers' voice you will be interacting stakeholders and end-users to deliver a phenomenal experience of Zebra's services and products. This is a post-sales relationship role where you'll ensure outstanding overall service and solution delivery.
This role is suitable for candidates which have more years of experience in technical background knowledge.
Responsibilities
1. Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers
2. Ensures overall service and solution delivery to achieve quality customer outcomes
3. Manages the relationship with account and oversees customer satisfaction for assigned accounts
4. Advises the client and introduces client to new offerings/upsells to assist client in solving business problems
5. Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
6. Interprets data provided by the customer to help drive effective business decisions
7. Ensures customer SLA'...