Job Description
Job overviewTo provide a specialised, comprehensive and confidential patient-centered administration and pathway tracking service in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the speciality.Please be advised that sponsorship is not eligible for this post.Please be advised that the interview will take place in the week commencing 23/03/2026.Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.Main duties of the job1.
To act as the point of contact to be responsible for the management of and assist with the validation of the patients in the Surgical Assessment Unit (SAU), clinical quality indicator transit time ensuring the provision of a systematic, efficient and confidential service.2. To accurately record data and seek information when not directly provided.3. To work of own initiative and on own ability with minimal supervision to carry out duties of the postWorking for our organisationUniversity Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award.
Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.
We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.Detailed job description and main responsibilities- Take responsibility for prioritorisation of workload, responding to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post- Take responsibility for ensuring the nurse in charge and site manager is aware of the changing pressure within SAU and of capacity requirements- Ensure patient pathway markers and actions are recorded on the Trust Emergency Patient Pathway Management Syste- Work collaboratively with all disciplines from all areas across the Trust to ensure that patient emergency pathway milestones and Key Performance Indicators are me- To be responsible for extracting patient information/data from medical records and entering detail onto EPR Cerner- Ensure investigations and subsequent departures from the department are arranged effectively to meet pathway targets- Follow protocols for escalation to Nurse in charge, Clinician in charge and Manager of the day.- Negotiate appointments for patients with other department/trust members to ensure target are met- Interpret and convey information accurately and concisel.- Review and track patient information and length of time in Emergency Department on the Emergency patient pathway system ‘Extramed'- Take responsibility for highlighting to the appropriate personnel and addressing when possible any process inefficiencies that delay the patient journey- Actively assist with the organisation of urgent admissions and liaise with patients, carers and services in a professional and sensitive manner.For further details of the role please see the attached job description. Person specificationQualificationsEssential criteria- See supporting documentsDesirable criteria- See supporting documentsExperienceEssential criteria- See supporting documentsDesirable criteria- See supporting documentsKnowledgeEssential criteria- See supporting documentsDesirable criteria- See supporting documentsSkillsEssential criteria- See supporting documentsCommitment to Trust Values and BehavioursEssential criteria- See supporting documentsTo ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.Before applying, we encourage you to review the Trust’s Values and Behaviours which can be accessed on the right side of this page under the job description.The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours.
You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed.
Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g.
zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.If you are successful at interview you will receive a conditional offer of employment and we’ll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID.
Alternatively, you may be asked to attend our office with original documents.Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders