Location: Corsham Job Type: Contract Industry: Engineering Job reference: BBBH429470_1765794416 Posted: about 19 hours ago
IT Mobile Device Support Technician (Contract)
Location: Corsham, SN13
Clearance: Government SC Clearance Required
Start Date: ASAP
End Date: 20 March 2026
Schedule: Monday-Friday, 09:30-18:00
Contract Type: Consultant (IR35 In Scope)
Pay Rate: £25.15 per hour
About the Role
We are seeking an experienced IT Mobile Device Support Technician to join a secure, high-profile environment, providing hands-on support for Apple and Android devices across multiple hardware configurations within a corporate setting.
Key Responsibilities
1. Service Ticket Management: Respond promptly to tickets in your regional queue, updating progress after each visit.
2. User Support: Contact users to diagnose and resolve mobile device issues, including: Enrolling/de-enrolling devices in Microsoft IntuneNew device setup and configurationPassword resets and security assistanceTroubleshooting application-related issues
3. Process Compliance: Follow departmental procedures and ensure all tickets are managed and updated accurately.
4. Relationship Building: Maintain professional communication with customers and third-party contacts.
5. Team Collaboration: Attend daily calls and team meetings, flagging issues and suggesting process improvements.
What We're Looking For
6. Previous experience supporting Apple iOS and Android devices in a corporate environment.
7. Strong troubleshooting skills and familiarity with Intune device management.
8. Excellent communication and customer service skills.
9. Ability to work independently and as part of a team.
10. SC Clearance is mandatory for this role.
Additional Details
11. Driving Required: Yes (for business purposes)
12. Holiday Entitlement: 31 days (pro-rata)
13. IR35 Status: In Scope
14. Pay Rate: £25.15 per hour
Why Join Us?
This is a unique opportunity to work on a critical project, gain exposure to secure environments, and collaborate with a leading IT services provider. If you thrive in a fast-paced, customer-focused role and have the technical expertise to support mobile devices, we'd love to hear from you.