Operations Management in Care Homes
Care Homes Management
Operations Manager - Care HomesLocation - Multi-site along the M6 corridor, Northwest, North Wales, Northamptonshire Our client, a seasoned, Pan European Real Estate and Hospitality fund is expanding and looking to bolster their operational function for one of the Group companies. As a business they are incredibly active and invest in a wide range of asset classes, taking them on and then building businesses and operations around them, one of which is Care Homes. The Operations Manager will oversee the performance, quality, and compliance of a portfolio of care homes, ensuring the delivery of safe, effective, and person-centred care in line with regulatory standards. The role is responsible for supporting Home Managers, driving operational excellence, and ensuring commercial sustainability across the group.Your Key Responsibilities will be:Operational Management
Oversee the day-to-day operations of multiple care homes within the group
Support and supervise Home Managers to ensure high standards of care and service delivery
Monitor occupancy levels, staffing, and resources to ensure efficient operations
Incident, complaint, and safeguarding escalation management
Supplier and contractor management
Lead on crisis management and provide hands-on support where required
Regulatory Compliance & Quality
Ensure all homes meet and maintain standards set by the Care Quality Commission (CQC)
Prepare for and manage inspections, audits, and action plans
Drive continuous improvement in care quality, safety, and outcomes
Ensure policies and procedures are implemented and up to date
Leadership & People Management
Recruit, mentor, and develop Home Managers and senior staff. Building confidence and competence on operations, finance, and P&L empowering mangers rather than executing on their behalf
HR oversight at portfolio level - recruitment, retention, and performance issues that escalate beyond home level
Foster a positive, values-driven culture across all services
Support performance management, training, and succession planning
Promote staff engagement, retention, and wellbeing
Financial & Commercial Performance
Oversee budgets and ensure financial targets are achieved by Home Managers
Monitor costs, including staffing, agency use, and general procurement
Support fee setting, local authority relationships, and private client growth with key focus on driving occupancy, negotiating and increasing fee levels and shifting the resident mix toward a higher proportion of private payers vs. local authority funded
Identify opportunities for service development and business growth
Stakeholder Management
Build strong relationships with GP's, residents, families, local authorities, and private sources
Represent the organisation in external meetings and forums
Handle escalated complaints and safeguarding concerns appropriately
Reporting & Governance
Provide regular performance reports to senior leadership
Analyse KPIs including occupancy, compliance, staffing, and financial performance
Ensure robust governance and risk management processes are in place
The ideal person should have the following experience:
Proven multi-site operational leadership experience within the UK elderly residential and/or nursing care sector
Previous Registered Manager experience preferred, with strong working knowledge of CQC regulations and inspection frameworks
Demonstrable track record of improving occupancy and increasing private-pay mix
Strong commercial acumen, including experience managing P&L, budgets, and financial reporting
Effective leader with the ability to hold operational teams accountable while coaching and developing them
Excellent communication and stakeholder management skills
Willingness to travel across the Northwest, North Wales, West Midlands, and occasionally the East Midlands
Strong cultural fit, with the ability to work closely with senior leadership and key stakeholders
Desirable
Registered Manager experience
Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
Experience in turnaround or improvement projects
Full UK driving licence
Key Competencies
Leadership & decision-making
Regulatory and quality focus
Financial acumen
Problem-solving and resilience
Relationship building
Success Measures
Improved CQC ratings across homes
High occupancy and financial performance
Strong staff retention and engagement
Positive feedback from residents and families
Further Details:
Up to £85,000 dependent on experience plus discretionary, performance-based Bonuses.
This will be a role requiring you in the office and visiting sites, it will predominantly be Monday to Friday HQ based with some flexibility
This is a super role and opportunity to work with a fast moving, highly motivated senior leadership team where you will have a significant role to play whilst being fast tracked to the next level. For further information, please contact Grant Kaveney in confidence at GKR International.