Senior Direct Payments Officer
About the role
As a Senior Direct Payments Officer, this role will expose you to playing a vital role in supporting residents to manage their care budgets effectively, helping them make informed choices about their support and maintain independence within their local community. You’ll lead day-to-day operations, including onboarding new residents to the Direct Payments service, and ensure our service remains resident-focused and impactful.
Our Ideal candidate
1. A confident leader who can inspire and guide a well-established team.
2. To have a strong financial and analytical skills.
3. Be excellent problem-solving abilities.
4. Have experience in supervision or management within a social care or financial setting.
5. A passion for making a difference in people’s lives.
Here’s what you can expect:
6. A role that matters in a place where you matter – Your work will directly improve the lives of residents every day.
7. A supportive environment – Join a knowledgeable, friendly team with managers who value and recognise your contributions.
8. Hybrid working – Enjoy flexibility with 3 days in the office and 2 days working from home.
9. Impactful work – Help people live well in Merton, maintain independence, and improve their safety and quality of life.
A focus on prevention – We work closely with partners to enable residents to live fulfilling lives at home for longer, whether through social connections, home adjustments, or tailored care.
Additional Information
10. We pride ourselves on being a diverse, tolerant and welcoming Borough and we aim to create a workforce which reflects the community we serve.
11. As an inclusive employer, we welcome applications from all backgrounds and look forward to receiving your application.
12. We are proud to be recognised as a Disability Confident employer.
What we offer
Please see our on our website for more information about a great range of benefits that go beyond salary and offer flexibility to suit you.
For an informal discussion, please contact Shahina Chowdhury via email at or call .
Please note we reserve the right to close this advert early should we receive a high volume of applications.