Customer Service Advisor - Executive Officer
Brook Street are recruiting for 30 Customer Service Advisors, Executive Officer level, to work for the Infected Blood Compensation Authority (IBCA), based in Newcastle Upon Tyne.
Temporary Public Sector Customer Service Advisor Roles - Executive Officer level, suitable for someone with an excellent telephone manner and empathetic nature and a passion for providing excellent customer service.
Location: Newcastle - Benton Park View, NE98 1YX
Start Date: 13th October and 20th October
Duration: 3 Month Temporary Assignment with possible extension
Hours: 9am-5pm, Monday-Friday (37 hours per week)
Job Type: Office based
Pay Rate: £15.86
Parking: Available on site
Temporary contract for 3 months with the possibility of extension. Start dates 13th and 20th October only.
£15.86/hr - 37hrs/week
Job Description
* Providing excellent customer service when handling enquiries
* Administrative duties - guiding people online and updating records
* First point of contact for IBAC - guiding through the registration process for their intent to claim compensation
* Listening empathetically and actively
* Balancing professionalism and compassion
You'll be supported with wellbeing resources and a strong team culture. You will have access to:
* On-site wellbeing room
* Floor walkers
* Supportive co-workers
* Marjorie Club
* Mental Health First Aiders
Essential Skills & Qualities
* Experience of working in a fast-paced customer service environment
* A high standard of written and verbal communication skills
* Empathy, patience and resilience when dealing with emotionally charged conversations
* Ability to work under pressure
* Excellent organisational skills
* Good IT skills
* Ability to pass basic DBS check
* Full right to work
* Desirable - previous experience of working with vulnerable clients
What's In It For You
* Competitive pay
* Training provided
* Supportive workplace
* Public sector experience
* Chance to make a difference to people's lives
Apply online with your current CV in WORD format.
Due to the high application volumes, only shortlisted candidates will be contacted.
The Organisation
Infected Blood Compensation Authority (IBCA) was created in response to the Infected Blood Inquiry (IBI). The IBCA exists to deliver compensation to those infected with HIV, Hepatitis B or C through contaminated blood products, and to those affected by their suffering. The Authority's mission is to provide recognition, justice, and financial redress after decades of delay.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, Brook Street will interview the best candidates from within that group.
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