Overview
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Responsibilities
* Provide a professional and dedicated reception service, representing the customer as the first point of contact for all users of the building.
* Answer the switchboard efficiently and professionally, within a target of 5 rings.
* Announce callers when put through to the relevant extension; take messages when the call cannot be answered at that time. Ensure messages include time, date, caller’s name, company, contact number and reason for the call, if appropriate, and pass them to the recipient promptly.
* Greet visitors, log names and details in the visitor book on reception, and notify the appropriate tenant staff member.
* Produce and record weekly site occurrence reports detailing building access requests, call outs, and reactive breakdowns.
* Raise reactive jobs with the EMCOR UK Eastleigh service centre.
* Update notice boards with internal announcements and keep notice boards tidy.
* Project a professional and positive image at all times to both internal and external customers.
* Ensure security processes regarding staff and visitor access to Parkview House are adhered to.
* Assist with the distribution of incoming emails, particularly urgent messages, and notify the relevant person on receipt.
* Monitor the Parkview House car park and advise staff or visitors if parking is inappropriate.
* Operate and observe security CCTV to detect and respond to security threats, incidents or suspicious activities.
* Produce, record and issue Parkview House access control cards to visitors and tenants using the client’s BRIVO system.
* Assist line-manager with ad hoc duties for Parkview House and provide back-up administration support as required.
* Uphold and promote the good name of EMCOR UK at all times.
* Undertake any associated training and development courses and operate a clear desk policy with tidiness and housekeeping in the reception area.
* Develop an understanding of EMCOR UK to improve personal contribution and effectively interact with all staff.
* Carry out any other office duties as requested, which are normal practice.
Who you'll be
* SIA Licence
* CCTV experience is required
* Previous customer service experience is essential.
* Articulate with good interpersonal and communication skills; able to communicate with staff, colleagues and customers at all levels, both verbally and in writing.
* Experience of visitor management, telephone, and helpdesk systems is beneficial but not essential.
* Able to work independently and as part of a team.
* Able to organise and prioritise workload.
* Proficient with computers.
* Excellent people skills, including good listening and behavioural awareness with the ability to build effective working relationships.
Benefits
* 20 Days holidays + Bank holidays
* Holiday Buy Scheme - up to 5 days a year
* Industry leading Maternity & Paternity Policies
* Refer a Friend scheme - worth £500 per referral
* GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining
* Extensive Learning & Development opportunities, including progression opportunities
* Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover
* Bike To Work Scheme
* Paid volunteering and charity day
* Medicash - Health cash plan covering dental, optical, physiotherapy and wellbeing
* Employee Assistance Programme - Guidance on Personal, Health, Legal and Financial queries
At EMCOR UK, we embrace and celebrate diversity in all its forms.
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