This is a Permanent, Full Time vacancy that will close in 18 days at 23:59 BST .
The Role
The operations team is a core part of the Auction business, made up of various functions Yard team, Inspections, VCP and Imaging. Team members are responsible for ensuring all processes within their department run efficiently, and support the smooth operation of the day-to-day function. Ensuring sales are delivered successfully and operational and customer service excellences are met at all times.
Scope of Role:
To consistently provide efficient and effective vehicle inspection products and services to Manheim’s customers. All Manheim vehicle inspectors are responsible for consistently achieving quality and quantity outputs in line with our SLA’s and branch targets.
Objectives for Role:
• Accurately inspect cars and commercial vehicles to Manheim Standard Operating Procedure (SOP) and BVRLA fair wear and tear policy to provide accurate and detailed reports for use in the auction process and by customers
• Accurately complete combined Assured and relevant Scheme Inspection in line with predefined process and procedure and quality standards
• Supporting the yard team with on going process and movement of inspected vehicles, to ensure the efficient and effective flow of vehicles around the site
• To take high quality photos of the vehicles, ensuring images and inspection standards are in line with current SOP
• Ensuring that the on site process for key storage is followed to ensure that keys can be tracked and traced
• Interaction with customers as appropriate, to give information regarding inspections as and when required to demonstrate expertise and value of the product and service
• Synchronise and download vehicle information to support inter departmental process in a timely manner
• Prioritise workload and take pro-active steps to ensure achievement of appraisal quality and quantity performance targets
• Carry out amended process for voluntary termination vehicles where relevant
Skills, Knowledge and Experience:
• Consistently meet productivity targets
• Consistently meet quality targets
• Consistently meet SLA targets
* Knowledge of BVRLA fair wear and tear standards
• Able to cope well under pressure and work effectively within a team
• Ability to prioritise workload and work to deadlines
• Basic mechanical knowledge an advantage
• Computer literate – able to use hand held device
• Knowledge of vehicle derivatives
• Good verbal and written communication skills
• Competent knowledge of operating computers
• Good Customer Service skills
STRICTLY NO AGENCIES PLEASE:
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.
We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's
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Aneliese Platts
Senior Designer
“The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!”
Ann Fairbanks
Executive PA & Business Support
Ann Fairbanks
Executive PA & Business Support
“I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.”
Gemma Hepple
National Operations Manager
Gemma Hepple
National Operations Manager
“In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.” #J-18808-Ljbffr