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With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over locations internationally, as well as online and app, our presence as a leading luxury brand is well established.
Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.
For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over locations internationally, as well as online and app, our presence as a leading luxury brand is well established.
Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.
For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.
What’s this role about?
As part of our Retail team, you’ll be joining our brand new store in Heathrow, Terminal 2 on a full-time permanent basis as our Store Manager, who is responsible for ensuring the store achieves targets, delivers results with commercial and operational excellence.
What you’ll be doing
* Planning the long-term Store goals
* Managing the overall store operations and performance
* Leading the store team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
* Managing stock levels and making key decisions about stock control to minimise loss
* Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
* Taking responsibility for recruitment and retaining talent
* Conducting regular performance reviews and probation reviews
What you’ll ideally bring to the role
* You’ll have previous retail management experience in a similar size operation
* A passion for premium or luxury product helps, but we’re open to all retail backgrounds
* Have a proven track record of increasing overall business performance
* Have a proven track record of delivering exceptional customer service through your team
* Be highly visual and have excellent commercial product management skills
* Be able to flex between the customer service, operational, technical and visual elements of the role
* Be confident working under pressure and thrive in a fast-paced retail environment
* Be self-motivated, focused and driven to achieve team and individual goals
* Be a great people manager, able to bring the best out of your team
* Have good written and verbal communication skills
What we’ll do for you
* Seasonal business wear allowance
* Rewarding bonus and commission structures
* Wellbeing and financial support through our Employee Assistance Programme
* Fully funded health support through our medical cash plan
* Fitness discounts
* Family friendly policies including enhanced parental pay
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