Job Description
We are working on an exciting opportunity, representing a reputable Housing Association, based in the Midlands, who are looking for a Repairs Team Leader to join their team on an initial two month temporary contract.
The position is due to start immediately on a full-time basis. The hourly rate is £21.00 - £23.00 per hour via an umbrella company.
The ideal candidate will have experience working with trade operatives and contractors within social housing or the public sector.
Duties will include (but are not limited to):
* Recording and uploading trade referrals on in-house housing management systems
* Ensuring jobs are accurately diagnosed and prioritised
* Informing customers of follow up appointments, ensuring that arrangements are made for access to properties
* Dealing with inbound and outbound calls from tenants
* Liaising with contractors to co-ordinate works
* Answering queries and enquiries from customers in relation to repairs being carried out in tenanted properties
* Supporting the Repairs Team with co-ordinating works
* Answering and dealing with low level complaints
Experience & Skills required:
* Experience required in Social Housing
* Knowledge of repairs and maintenance departments
* Skillful in coordinating repairs works
* Experience working with customers within housing
* Able to deal with low level tenant complaints regarding repairs and maintenance
Working hours:
* 37 hours per week
* Monday – Friday, 8am-4pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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