To triage and support all customers reporting issues, to assist in ensuring the efficient working of the inhouse Service Assurance team while delivering exceptional customer service to our clients.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Responsibilities
* Working?collaboratively?with?the?Service?Manager?to?design?and?implement?effective?reporting?to?accurately?reflect?team?performance
* Attend?internal?project?meetings?where?necessary?
* To ensure we are regularly communicating with clients while exceeding their expectations
* Maintaining?a?process?driven?work?environment.
* Collating?and?communicating?fault?information?to?ensure?quick?resolution
* Enabling?continuation?of?service?via?utilisation?of?value-add?products
* Understanding?and?resolving?faults?within?SLA?
* Accurately?triaging?all?tickets?and?passing?to?relevant?support?team?for?those?not?resolved?by?Service?Assurance
* Co-ordination?of?internal?and?external?resource
* Liaising?with?Group?Networks?and?other?surrounding?support?teams?on?faults/assurance?
Skills?and?competencies required
* Positive?can-do?attitude.
* Strong?customer?service?and?communication?skills.?
* Comprehensive?industry?knowledge.
* Great?attention?to?detail.
* Decision?making?skills.
* Proven?problem-solving?attitude.
* Ability?to?coach?others.
* Experience?working?in?a?problem?solving?environment.
* Interest?in?Technology?and?Innovation?and?IT?Literate.?
Benefits
* 21?days?holiday??increasing?to?22?days?after?3?years?and?to?25?days?after?5?years
* Extra?day?off?for?your?birthday
* Buy?holiday?scheme
* Employee?Assistance?Programme
* Free?onsite?parking
* Enhanced?company?sick?pay
* Discounted?retail?vouchers
* Reduced?gym?membership
* Annual?salary?review
* SCG?mobile?benefit
* Employee?referral?bonus
* Onsite?canteen?offering?free?croissants?and?freshly?made?soup
SCG?is?proud?to?be?an?equal?opportunities?employer.
We?welcome?applications?from?all?parts?of?the?community?and?are?committed?to?upholding?the?principles?of?the?Equality?Act?2010.
We?are?committed?to?supporting?applicants?with?disabilities.?We?will?endeavour?to?make?necessary?adjustments?to?ensure?a?fair?and?accessible?recruitment? xsngvjr process.