To control and facilitate the provision of a high-quality aftersales service to various Wrightbus customers and be instrumental in Wrightbus becoming established as the preferred supplier through the delivery of this service. You will be the main point of contact for customers, handling daily queries relating to vehicle faults and resolving them in an effective and timely manner. You will build solid relationships with you customer base influencing and advising the customer on the best approach to resolve concerns.
Key Tasks:
* Ensure root cause failure details are efficiently communicated back to Wrightbus Parts & Service Team both verbally and in a report format when required.
* Estimate retail repairs and communicate the information back to Wrightbus Parts & Service Team.
* Diagnose both mechanical & electrical faults using industry diagnostic equipment and Wrightbus technical manuals.
* Provide on the ground technical support to our customer and ensure that all technical issues are dealt with in a timely and professional manner.
* Undertake warranty / campaign repairs as per Wrightbus work instruction document processes.
* Ensure all warranty return parts are correctly labelled and returned to Wrightbus Parts & Service Team on a regular basis.
* Make certain that customer vehicle repairs are professionally undertaken and controlled.
* Ensure warranty repairs and campaigns are expedited in a timely and professional manner.
* Proactively promote and sell services and parts to customers.
* Guarantee that a professional, high-quality, and efficient service is provided to our customer.
* Assure that parts and company tools are controlled, calibrated (if required) and made available for regular audits.
* Act as the interface between the Regional Service Manager and the customer workshop operatives relative to the customer base.
* Undertake training as required. This will also include periodic factory training.
* Travel and work at other customer locations as and when required.
* Maintain the company vehicles to a high standard to meet both organisational and legal requirements
Essential Criteria:
* NVQ level 3/City and Guilds relating to Heavy Vehicle/PSV engineering or equivalent
* Demonstrate 1 years experience in an engineering, heavy vehicle/PSV environment, dealership or fleet
* Demonstrate strong mechanical skills & good technical background with the ability to diagnose and repair faults effectively and efficiently
* Must be available to work weekend shifts/alternative shifts on a rota basis as required.
The Benefits:
* Discretionary bonus
* Life Insurance
* Medicash scheme
* Discount with local businesses
* Career progression
* Professional development
* Flexitime
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