Overview
Head of Client Change Management, Europe role at HSBC. The position focuses on shaping global and local client relationships, driving CIB revenue growth, and continuously improving the client connectivity proposition within the market/region by identifying client needs, leading go-to-market initiatives, and collaborating with internal teams to improve client experience.
Responsibilities
* Support the Regional Head of Client Connectivity on strategic initiatives, driving forward the delivery of our strategy for GPS, and ensure team alignment.
* Enable the Client Change Management Team (Project Managers, Enablement Managers) to deliver world-class client experience with regular training and proactive support during client projects (new onboarding, amendments, and migrations).
* Manage stakeholder relationships at a senior level, collaborating with Legal, Operations, IT, Sales, and Product to build robust and positive relationships which drive our strategy forward.
* Act as a role model for client centricity and collaboration across all functions within the CIB organization; enable efforts to position HSBC as the world’s best client connectivity bank.
* Foster a strong conduct and compliance culture by adhering to relevant processes/procedures and liaising with Compliance on new business initiatives, ensuring adequate resources and training, and optimising relations with regulators.
* Continually reassess operational risks, considering changing economic or market conditions, legal and regulatory requirements, procedures, management restructurings, and the impact of new technology.
Qualifications
* Substantial, proven, progressive Global Payments and Cash Management experience or equivalent, including managing diverse, cross-functional or regional teams.
* Proficiency in payments and liquidity product knowledge.
* Proven stakeholder management experience and ability to collaborate effectively across functional teams globally.
* Change agent with a track record of implementing organizational, procedural, technology and people transformation programs.
* Strong managerial, leadership, communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills.
Location and Benefits
This is a hybrid role based in Edinburgh with a requirement to travel. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package, including private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when returning to work, and a contributory pension scheme with a generous employer contribution.
Diversity and Accessibility
Being open to different points of view is important for our business and the communities we serve. HSBC is committed to creating diverse and inclusive workplaces. We are a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you need accommodations during the recruitment process, please contact our Recruitment Helpdesk at hsbc.recruitment@hsbc.com or +44 207 832 8500.
Seniority level
Executive
Employment type
Full-time
Job function
Business Development and Sales
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