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Job Title: Head of Programmes and Portfolios Brand/ Function: IT
Job Holder Reports to: Head of Change Delivery
JD Completed By: Head of Change Delivery Date: 01/08/2021
What is the main purpose of the job?
Leadership role, with accountability for the successful delivery, to time and budget, of all functional programmes of work and roadmaps across Whitbread’s transformation and digital agenda o This will include delivery accountability over the functional roadmaps for Hotel Ops, Restaurants, Finance, Supply Chain, International, Commercial and Security
Regular ExCo level stakeholder management to report on progress, risks and issues. The role may also be required to represent Change Delivery at PLC Board when reporting key programme progress Definition of end to end delivery approaches for future programmes of work Role will also drive enhancement to Whitbread’s delivery capability and long term high performance model for developing project and programme managers Part of Change Delivery leadership team, and deputy for Head of Change Delivery at key Exec and Governance forums (including facilitation of the Technology Committee)
Who are the Job holder main customers?
ExCo Head of Change Delivery Head of Strategy and Architecture Head of Service CISO Directors and Heads of roles across other business functions as applicable
Scale & Authority (e.g. size of budget / team etc):
Financial: Accountable for Programme & Project budgets ranging from £1M to £20M+ People No of internal people management: o Internally: Ranging from 5 - 20 No of people managed on a programme: ranges from 10 – 40. 3rd party supplier management (multiple) No of stakeholders: Will vary by project size. Range from 5 - 20 at Head of department level. May include 5 at Director level Complexity / Authority: Reporting directly to the Head of Change Delivery, with direct line to the Group Operations Director Will report to ExCo on an as required basis for decisions to progress delivery Will hold direct responsibility for overall change delivery across all functional IT programmes of work
Org Charts
(TEAM ORGANISATION CHART REFLECTING THIS ROLE)
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Head of Change Delivery Head of Programmes and Portolios
Delivery / Programme Mgr - B19 Project Manager(s)
Delivery / Programme Mgr - B19 Project Manager(s)
Delivery / Programme Mgr - B19 Project Manager(s) Delivery / Programme Mgr - B19 Project Manager(s) Portfolio Manager - B19
What are the main Key Tasks & Activities Specifics, With Whom/ What What’s the end result? Deliver all functional IT roadmaps of change within time and budget tolerances Single leadership point of contract for all functional delivery roadmaps, representing IT and Transformation to internal and external exec stakeholders Provide strategic thought leadership to best delivery practice Direct, steer and influence programmes with effective engagement with senior stakeholders and 3 rd parties Full accountability for programme delivery scope across roadmap portfolios Drive the definition of business case Monitor overall benefits tracking and report back performance against benefits post initial deployment prior to handover to service Drive communities of practice across programmes of work Develop and maintain close working relationship with Strategy and Architecture, Service and Security teams Ensure portfolios, programme and projects are planned and resourced effectively, and have robust and clear delivery approaches Ensure all programmes of work are delivered in accordance to Whitbread’s governance arrangements Ensure commercial arrangements with partners are set effectively and are competitive Ensure all programme and project finances are tracked end-to-end and in line with Whitbread methodology Ensure all resource forecasting for programmes are managed correctly Drive consistency and high standards across the delivery function People manage direct reports Assure programme transition successfully from delivery into managed support/service Manage, direct and motivate key IT resources (project managers, solution architects, business analysts, testing resources) and other key resources across the technology function in a matrix style organisational structure
Influence and manage senior stakeholders (up to ExCo and PLC Board level) for all key programmes within scope of role Directly oversee large scale transformation programmes Coordinate overall planning of programme delivery amongst team members, resource owners and other delivery teams (e.g. Digital, BART, Fusion, BI) Act as Whitbread leadership point of contact to represent functional programmes of work with 3 rd party suppliers in order to drive quality programme implementation Ensure alignment around programme objectives and clarity on scope with all stakeholders Consideration and coverage as required of broader programme change implications, working closely with Change Programme Manager(s) and/or relevant functional teams. Chair IT Governance forums as required, including the Whitbread Technology Committee Manage and control governance standards across all programmes Ensure change management standards are applied consistently and to a high quality across all delivery stages Manage large/complex RFP and contracting processes in conjunction with Procurement
All functional roadmap programmes delivered to time and budget Creation of a high-performance delivery teams Definition and enforcement of best practice delivery standards All Portfolio & Programme objectives met through new capabilities being introduced into Whitbread, New IT solutions and platforms implemented into the Whitbread business to enable and support the Whitbread strategic agenda Enhancement of existing IT capability to meet strategic objectives Consistent and clear metrics to measure and drive improvements to delivery Measurable benefits from outcomes of programme delivery Minimal business disruption to all deployment activities
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What Key Performance Indicators will be measured to evaluate success?
IT Functional Roadmap programmes delivered to baselined timelines and budget Programmes delivered to agreed KPIs Benefits realised through post implementation reviews Compliance with PMO governance processes Compliance with Financial processes Compliance with WHB methodology standards Compliance with Change Management methodologies Alignment to original design concepts from S&A (avoiding scope creep) Sponsor/Customer feedback Creation, and development of, internal talent and succession Feedback during programmes, programme closure reviews/reports and programme post investment reviews
Knowledge (Expert understanding)
Skills (Expert ability)
Experience (Proven expertise)
Essential:
In-depth knowledge and understanding of Project / Programme / Portfolio management practices and methodologies Deep technology, change and PMO management knowledge and ability to adopt new skills and techniques as they emerge in the fast-moving technology sector Maintains professional and technical knowledge Understanding of the broader technology trends outside of Whitbread, but relevant to the hospitality industry
Essential: Enhanced Leadership and General Management skills Proven senior stakeholder management skills with significant experience of dealing with internal, external, and third- party supplier senior-level decision makers as well as reporting up to ExCo and PLC board level Proven ability to manage multiple complex programmes of work Deep planning and portfolio management skills In-depth understanding of managing complex programmes budgets across multiple programmes of work Strong problem-solving skills and organisational skills Strong written and verbal communication skills Self-drive – responds to challenging priorities with a sense of urgency and pace Staff development and coaching – respected by peers, actively participates in training and mentoring
Essential: Deep programme management background with more than 10 years programme and project management Experience in a leadership role within an IT function Experience of C-level stakeholder management Experience of delivering enterprise change programmes in a complex corporate environment Multi-year experience of Supplier Management, RFI and RFP processes Demonstrable experience of delivering multiple large technology integration projects from concept through to operational use Proven experience of directing and motivating project teams in complex matrix management environments Strong understanding of Enterprise software and smaller-scale SaaS/software products Strong understanding of the underlying business processes required to trade, operate and support a Hotel business or equivalent business Relationship Management – ability to build, establish and maintain influential relationships to drive effective decision making
Desirable: Advanced Programme/Project Management certification Hospitality Sector knowledge or a close equivalent (Travel/Retail) Other IT certifications applicable to role (Agile skills, Analysis & Design, Risk Management)
Desirable: Desirable:
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