Job Title:
Localisation Account & Vendor Manager
Industry:
Translation, Subtitling, Transcription & Localisation Services
Duration:
Permanent
Location:
Manchester office based role
Salary Band:
£27,500 – £35,000 + KPI-based incentive (dependent on experience and location)
We're looking for a client-focused and detail-driven
Account & Vendor Manager
to join the Localisation team at The Voiceover Gallery. This hybrid role is key to bridging the gap between
our clients' language and content needs
and the
suppliers who deliver them
—including translators, subtitlers, language checkers, and other localisation specialists.
You'll play a central role in managing relationships with our existing clients, understanding their goals, and ensuring we have the right linguistic talent in place to deliver high-quality, culturally accurate results. If you thrive on building strong connections, solving problems, and working across global language services, this is a fantastic opportunity to grow within a creative, fast-paced environment.
The Company
The Voiceover Gallery is a well-established company with over 20 years' experience in the voiceover and localisation industry. We provide services including translation, subtitling, audio description, voiceover, and video localisation to a global client base. With studios in both London and Manchester, we collaborate with a wide network of language professionals and localisation experts. Our team comes from backgrounds in TV production, translation, talent management, and audio post-production, creating a dynamic and collaborative culture.
The Responsibilities
Client Account Management (Localisation Focus)
* Act as the primary point of contact for clients requiring localisation services, including translation, subtitling, audio description, transcription, and cultural adaptation.
* Build and maintain long-term client relationships, ensuring exceptional service and strategic support.
* Monitor client usage and engagement, identifying patterns and opportunities for upselling or service improvements.
* Lead regular client reviews (virtually and in-person), discussing performance, gathering feedback, and identifying evolving needs.
* Translate client feedback into actionable requirements for the vendor team—ensuring we source and brief suppliers accordingly.
Vendor Management (Linguistic Supplier Network)
* Oversee and maintain the supplier database of linguists, subtitlers, transcriptionists, audio describers, and language checkers.
* Identify supplier gaps based on project demand, languages, and subject matter specialisms, and source new talent accordingly.
* Vet and onboard new vendors, ensuring quality standards and compliance with company expectations.
* Act as the main liaison between The Voiceover Gallery and suppliers—managing queries, feedback, and relationship development.
* Monitor vendor performance, conduct quality reviews, and escalate underperformance or contractual issues where necessary.
* Stay informed on industry standards, developments (e.g. AI in translation), and legal requirements, and update agreements or workflows accordingly.
Strategic Collaboration
* Collaborate closely with the Head of Production and Project Managers to align client needs with available supplier capabilities.
* Support the integrity and functionality of Salesforce and internal databases for tracking client and supplier data.
* Assist in refining workflows and documentation to improve onboarding and training of future team members.
The Required Skills
* Previous experience in an account management, client services, or vendor/talent coordination role—ideally within the localisation, language services, or media industry.
* Strong knowledge of localisation workflows and linguistic services (translation, subtitles, captions, transcription, etc.).
* Excellent interpersonal and communication skills—able to engage with both clients and language professionals effectively.
* Data-literate with a strong eye for quality and detail.
* Proactive, solutions-oriented, and commercially aware—able to identify client needs and recommend appropriate services or improvements.
* Highly organised and comfortable juggling multiple priorities and deadlines.
* Strong problem-solving and relationship-building abilities.
* Confidence in using Salesforce, Office 365, Excel, and other tracking tools.
Preferred Qualifications / Experience
* 2+ years' experience in localisation, translation project management, or client-facing language services roles.
* Degree in Languages, Linguistics, Translation, Media, or a related field.
* Experience managing multilingual vendors and suppliers.
Why You'll Love It Here
* A unique opportunity to work at the intersection of client services and global language production
* Inclusive, friendly team culture with a focus on collaboration and growth
* Target-based bonus scheme
* Monthly Deliveroo lunch
* 1 WFH day per week
* Annual holiday increases for each full calendar year of service (up to 4 years)
* Death in Service