Main role purpose: To support the Technical Manager in maintaining product certification, resolving technical compliance queries, and managing key technical processes. The role involves close coordination with internal departments, suppliers, certification providers and customers, ensuring that our certified product offer remains robust, traceable, and aligned to market needs. Key Responsibilities: · Maintain and update certification records, liaising with providers such as BM Trada, IFC, and Warrington Fire · Respond to internal and external technical queries relating to our products’ compliance · Conduct internal audits and assist in resolving non-conformances (NCRs) · Assist in delivering internal training sessions around compliance, testing, or standards · Maintain accurate compliance data within the ERP system, including ongoing improvement and development of ERP processes to support compliance and technical accuracy · Process doorsets for certification or audit, project managing the activities effectively · Track and maintain the technical budget · Collaborate closely with the R&D team on companywide projects for new product and process development · Work with both Supply Chain and R&D to introduce new products and suppliers, seeking opportunities for cost savings and improved market offerings · Support the specification sales team by preparing documentation, and attending CPD demonstrations or architect briefings where required General Skill Requirements: · Proficient in Microsoft Office and confident using internal systems and databases · Excellent attention to detail and accuracy with strong analytical skills · Strong organisational skills, with ability to manage multiple tasks and priorities effectively · Confident and professional communicator, both verbally and in writing, across all levels of the business · Proactive approach to problem-solving and supporting continuous improvement Person Specification · Previous experience in a technical, quality, or compliance support role (preferably in construction, manufacturing, or fire safety sectors. · Familiarity with UK certification schemes for fire doors preferred (e.g. EN1634-1, BD476) · Experience managing technical documentation, audit records, and compliance processes · Experience working within a fast-paced environment and under pressure · Confidentiality Note: This job description is a guide to the main responsibilities and duties for the position. It does not form part of the contract of employment and is not exhaustive. The Company reserves the right to amend the role content in line with the needs of the business. Changes will not be made without prior consultation with the job holder at the time Job Title: Technical Assistant Responsible to: Technical & R&D Manager Shift/Hours: To be discussed at initial interview Break: 45 min Lunch Break