Job Title: Home / Service Manager
Location: Fareham, Hampshire
Services: 3 Supported Living Services (Learning Disabilities & Autism)
Qualification Required: NVQ Level 5 in Leadership & Management (Adult Care)
Key Responsibilities
Service Leadership & Operations
* Provide visible, consistent leadership across all three LD & Autism services
* Ensure services operate safely, effectively, and in line with organisational values
* Maintain oversight of staffing levels, rotas, and deployment to ensure safe care delivery
* Lead on service development, stabilisation, and continuous improvement
* Act as the senior point of escalation for operational and safeguarding matters
Quality & Compliance
* Ensure full compliance with CQC regulations, legislation, and best practice guidance
* Prepare for, lead, and respond to CQC inspections and local authority audits
* Embed robust governance systems including audits, quality checks, and action plans
* Maintain accurate documentation, policies, and care records across services
* Lead safeguarding investigations and ensure timely reporting and follow-up
Finance and Resources
* Manage service budgets, staffing costs, and resources effectively
* Monitor KPIs, occupancy, and performance indicators
* Contribute to business planning and service growth strategies
* Ensure value for money while maintaining high-quality care standards
Essential Requirements
* NVQ Level 5 Diploma in Leadership & Management (Adult Care)
* Proven experience managing Learning Disability and/or Autism services
* Strong working knowledge of CQC regulations and safeguarding frameworks
* Full UK driving licence (multi-site role)
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