Are you passionate about helping people find safe and secure housing? Do you have strong communication skills and experience working in an office or housing environment? We’re looking for a Housing Allocations Officer to join our clients busy Housing Allocations team. You will play a key role supporting the management of the Common Housing Register and ensuring a smooth experience for applicants using the Choice Based Lettings (CBL) system. Working Arrangements: * Hybrid working model: Once fully trained, you’ll work remotely up to 60% of the time. * Training period: Full-time in-office attendance required during initial onboarding (approx. 1 month or longer if necessary). * No requirement for driving or site visits. What You’ll Be Doing: * Provide a professional front-line service—handling housing queries in person, over the phone, and in writing. * Assist with the operation of the Common Housing Register by checking and inputting new applications and updating changes to existing applications. * To input housing register applications on the housing ICT system and identify applicants for referral to the Homelessness Prevention & Relief Officers for further assistance * Assist vulnerable applicants with completing forms and tracking their bids. * Maintain accurate records, including confidential information such as medical evidence. * Liaise with housing providers and other...