Overview
Within our fast-paced, dynamic world, you will be at the very centre of the Hollywood Bowl experience, supporting the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey. The role is varied and exciting; you will coach and mentor the team, run an exceptional front-of-house operation, and support the General Manager back-of-house in delivering centre goals and financial targets. You will be responsible for ensuring that your centre maintains the best standards and service in the industry to create a safe and fun environment for our customers.
Responsibilities
* Coach and mentor the team; run an exceptional front-of-house operation; support the General Manager back-of-house to achieve centre goals and financial targets.
* Ensure the centre operates to the highest standards of service and safety for customers.
Qualifications
* Management experience, ideally within the leisure, hospitality, or retail industry.
* A passion for customer service.
* Evidence of inspiring and developing large teams.
* A willingness to work nights and weekends.
* A desire for success.
Company About and Benefits
The Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. We are a diverse and inclusive employer committed to equal opportunities. Individual differences and the contributions of all employees are recognised and valued, and we believe that a diverse and inclusive workplace makes us a more relevant, competitive, and resilient company.
* The opportunity to earn an extra £1 per hour, paid monthly as part of our bonus scheme
* Centre outperformance bonus
* A 40-hour contract, plus pay for any additional shifts
* 50% off food when you are working
* Optional pension plan
* 28 days holiday, with additional days for length of service
* Access to our in-house Centre Manager in Training programme and apprenticeships
* Free games vouchers every month
* 30% discount off food and drink for you and up to five friends
* Access to our Team Member Support Programme (counselling, life coaching, CBT, Mental Health First Aiders)
* Healthcare cash plan
* Financial long service awards
* £15 donation to our dedicated charity partner on induction
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
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