Overview
At OneAdvanced, we provide the software and services that help UK organisations operate with efficiency, resilience, and confidence. Our products enable customers across sectors to focus on what they do best, from delivering frontline care to running essential public and commercial services. We are seeking a highly experienced Principal Services Architect to lead the governance of implementation design standards across OneAdvanced's product portfolio. This is a strategic, high-impact role focused on ensuring our delivery models are scalable, efficient, and aligned with best practices.
You will be responsible for a subset of products, aligned to our go-forward operating categories (Health & Care, Education, Workforce Management, Legal and Finance, Spend and Governance). You will define and maintain our Gold and Silver Build standards, guide implementation approaches in line with packaged, prescriptive deployment methods, and collaborate with Product, Engineering, Delivery, and Value Creation teams to ensure implementation design decisions directly support successful customer outcomes. You will also support our Sales team with complex sales proposals as appropriate. This role is hybrid with your closest office to your home location (2-3 days per month).
What You Will Do
* Own and evolve service design frameworks and delivery standards across OneAdvanced's portfolio to support repeatable, scalable, and customer-centric implementations.
* Develop and maintain Gold and Silver Build models for each product category, setting clear standards for configuration, integration, and deployment.
* Serve as the subject matter expert and strategic advisor on service and implementation design during customer implementations and product launches.
* Collaborate with cross-functional stakeholders (Product, Engineering, Professional Services, Customer Success) to align implementation approaches with platform, security, architecture and business objectives.
* Identify opportunities for standardisation and efficiency improvements across delivery teams.
* Support the enablement of delivery teams through documentation, coaching, and design review processes.
* Stay current with SaaS trends, technologies, and delivery methodologies to ensure architectural decisions reflect industry best practice.
What You Will Have
* Significant experience in service design, solution architecture, or a similar leadership role within SaaS or technology services.
* Deep expertise in cloud-based implementation models and service operations.
* Deep domain knowledge in products within our priority product categories.
* Strong experience defining and implementing scalable delivery frameworks across complex product portfolios.
* Ability to balance standardisation with flexibility to meet varying customer and product needs.
* Strategic thinking with practical execution skills.
* Strong influencing and collaboration abilities, particularly in cross-functional environments.
* Excellent documentation, presentation, and communication skills.
* Ability to learn and upskill across a range of products to support cross-functional teams.
Desirable Qualifications
* Experience in multi-product SaaS organisations with varied implementation models.
* Experience with OneAdvanced products within our Supercharge and Expand product categories.
* Familiarity with frameworks such as ITIL, TOGAF, or similar.
* Minimum 10 years experience in consulting or professional services delivery.
* Degree in Computer Science, Engineering, or a related discipline.
What We Do For You
Wellbeing focused Our people are our greatest asset, and ensuring everyone feels their best self to come to work is integral.
* Annual Leave: 26 days of annual leave, plus public holidays and the ability to buy additional days
* Employee Assistance Programme: Free advice, support, and confidential counselling available 24/7
Personal Growth We are committed to enabling your growth personally and professionally.
* Development Programmes: From Future Managers to Leadership Training
* Performance Bonus: Our Group-wide bonus scheme enables you to reap the rewards of your success
Financial wellbeing We understand that financial wellbeing is important alongside mental wellbeing.
* Pension Scheme: Our plan with Scottish Widows offers 5% matched contribution by the company
* Income protection insurance: Providing support when you need it most
Recognition Highlighting and rewarding the great work our people do.
* Performance & Talent: Our platform provides real-time feedback, conversations and goals to help you grow
Making a Difference We provide opportunities to help our people make a difference to the causes they care about.
* MatchIt! Fundraise for a cause and OneAdvanced will match part of the funding
* Volunteering Time: Leave to volunteer in the community
* Pennies from Heaven: Donate the pennies from your pay cheque to a cause
Who We Are OneAdvanced is a leading UK provider of business software and services, serving 20,000+ global customers with a substantial footprint across sectors. We invest in our people and strive to be diverse, inclusive and engaging. For more information about working at OneAdvanced, please click here.
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