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Customer Service Officer (Council Tax / Housing Benefits), London
Client:
Location:
London, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
08d214e361fe
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
Job Description:
Role Purpose:
The role of Customer Service Adviser provides crucial support by ensuring customers have access to the right level of service and by resolving both external and internal customer enquiries across all contact channels including inbound calls, face-to-face, and email customer enquiries.
Deliver an excellent customer experience by providing advice and, wherever possible, resolution at the first point of contact. This includes all customer access channels including telephone, face-to-face, letter, email, web, web chat, and SMS.
In addition, provide a high quality & comprehensive information service, ensuring a consistently high level of response for customers which meets both external & internal customer needs for any Council Service.
Duties & Responsibilities:
* Handling customer enquiries received through all customer access channels including telephone, face-to-face, letter, email, website, SMS, or other correspondence within agreed enquiry handle time and productivity target times, adhering to customer service and Council standards.
* Resolving enquiries regarding council tax and housing benefit where possible at first point of contact following the trained process, actively encouraging customers to use the most efficient method to access information about council services.
* Maintaining accurate records and information related to customer service provision.
Knowledge, Skills & Experience:
* Experience working in a customer service role within a busy front-line customer service environment, including both public and private sectors.
* Working knowledge of Council Tax and/or Housing Benefit (essential).
*Please note only successful applicants will be notified.*
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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