We are currently recruiting for a Customer Care Assistant to join our Duncan & Todd Opticians & Hearing Care branch in Skye on a part time basis working 3 days between Monday to Friday.
Our Customer Care Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities.
Key Responsibilities
* Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
* Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
* Assisting patients on the practice floor with frame and lens selection.
* Giving patients demonstrations on how to insert and remove contact lenses.
* Processing deliveries and collections of stock.
* Administration and maintenance of patient records, databases and NHS paperwork.
* General housekeeping duties to ensure the practice is clean, tidy and presentable.
* Other ad hoc duties as and when required.
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.
Candidate Profile
* Experience within an optical environment would be advantage but full training would be provided
* Experience within a fast-paced and dynamic working environment
* Exceptional interpersonal and customer service skills
* Excellent verbal and written communication
* Customer Service
* Written and Verbal Communication
* Problem Solving
* Prioritisation and Deadline Management
Required Work Experience
* Experience within a customer facing role – ideally in an optical environment
As a company, the D&T Group offer:
* 29 days annual leave (full time equivalent) inclusive of public holidays
* Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
* High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
* Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
* The opportunity to work for a company that cares.
* Career progression opportunities and further training.
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