Role: Station Facilities Manager Location: Banbury - Various Chiltern railway stations (Regional / National coverage as required) Salary: Up to £40,000 per annum Closing Date: Thursday 21st August 2025 Job Purpose The Facilities Manager is responsible for ensuring the safe, efficient, and customer-focused management of all facilities within Chilterns railway stations. This role covers the day-to-day operational management of station buildings, platforms, public areas, and back-of-house facilities, ensuring compliance with all statutory requirements, operational standards, SQR (Service Quality Regime) and customer expectations. Key Accountabilities * Oversee the maintenance, repair, and overall condition of station facilities, ensuring they are safe, clean, and operational at all times. * Monitor contracted services including cleaning, waste management, landscaping, and specialist maintenance providers and liaise with the Facilities Contract Manager where services fall below specification * Conduct regular inspections and audits of station facilities to identify and resolve defects promptly. * Develop and implement maintenance schedules and planned preventative maintenance (PPM) programmes. * Ensure compliance with health & safety regulations, fire safety standards, and environmental legislation. * Respond effectively to emergencies, incidents & reactive faults coordinating a team of Building Care Operatives * Liaise with the FM Help Desk, station area managers, station front line customer service teams, Network Rail, local authorities, and other stakeholders to coordinate works and maintain operational continuity. * Deliver continuous improvements to enhance passenger experience and meet SQR standards. * Maintain accurate records, including statutory compliance documentation, maintenance logs, and contractor performance reports. * Promote and enforce high standards of customer service across all facilities-related activities. Person Specification Essential * Proven experience in facilities management within a complex, high-footfall environment (e.g., transport hubs, large commercial sites, airports, or railway stations). * Strong understanding of health & safety legislation and statutory compliance requirements in the UK. * Experience managing multi-disciplinary contractor teams and service providers. * Excellent organisational, problem-solving, and decision-making skills. * Strong communication and stakeholder management abilities. * Ability to work flexibly, including occasional evenings or weekends in response to operational needs. * Proficient in using facilities management software and Microsoft Office applications. Desirable * NEBOSH or IOSH qualification. * Knowledge of rail industry standards and operations. * Experience working in a unionised environment. * Project management qualifications (e.g., PRINCE2) Key Competencies * Leadership and team coordination * Customer focus * Financial acumen * Attention to detail * Adaptability and resilience * Proactive approach to safety and compliance