ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.
We're currently recruiting a Billing and Collections Lead on a 12-month fixed term contract. The role is based from our Glasgow office with hybrid / remote working available.
The Billing and Collections Lead is responsible for overseeing the end-to-end billing operations and accounts receivable processes to ensure timely, accurate and compliant invoicing and effective collection of outstanding payments. This role plays a critical part in driving regulatory and statutory compliance, optimizing cash flow, maintaining strong internal and external customer relationships, and ensuring compliance with internal policies and regulatory requirements.
The Job
On a day-to-day basis you will:
* Lead, develop and maintain ACCA's global billing and collections policies.
* Develop, implement, monitor and maintain internal controls for billing and collections across Finance, Sales, Customer Services, and Governance teams, including measuring compliance and identifying and implementing improvement opportunities where required.
* Develop, configure and maintain standard operating procedures and system driven rules aligned to global billing and collections policies.
* As the Business Contract Owner, manage critical and strategic third parties involved in the provision of services to support ACCA's billing and collections operations including payment gateway and tax compliance ensuring a compliant and best practice approach.
* Manage day-to-day international tax operations including communicating and managing tax determination changes in the system with impacted teams.
* Design, maintain and amend processes and controls to ensure the accuracy, completeness and existence of debt.
* Drive improvements in the debt reporting within the organisation, and with stakeholder engagement, identify and implement strategies to drive efficiencies in debt processes optimizing cash flow.
* Monitor collections performance, track KPIs, and report on aging, collections forecasts, and risk exposure.
* Champion a culture of transparency, and continuous improvement through collaboration with Sales, Customer Services, Governance, Legal, and wider Finance teams to streamline processes and resolve escalations
* Identify and implement best practice opportunities to guide and inform ACCA billing and collections future direction
The Person:
We're looking for someone with:
* Significant experience in billing, collections, or accounts receivable
* The ability to effectively manage a team.
* Strong understanding of billing systems, financial controls, and collections best practices.
* Experience working with ERP systems and CRM tools (Microsoft F&O and CE preferred).
* Experience of a global or shared services environment
* Knowledge of global billing compliance (e.g. VAT/GST regulations) preferred
* Excellent communication and problem-solving skills with a customer-centric approach.
* Exceptional stakeholder management and communication skills and ability to influence and build trust across multidisciplinary teams and senior stakeholders.
* Ability to work effectively across departments and regions in a fast-paced, deadline-driven environment.
We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.
We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://www.accaglobal.com/uk/en/about-us/work-for-us.html.
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