Join Us as a Customer Journey Manager £40-50k
Are you ready to make a direct impact on how customers experience a business? Do you have a passion for customer experience and want to work in an exciting, transforming company? If so, we want YOU to join our team!
The business you're about to join is a leading financial services specialist with a strong legacy. Operating in the UK and Asia, the company caters to SME and SOHO marketsfilling a vital gap for businesses often overlooked by mainstream lenders. With recent changes in leadership and a revamp of their marketing strategy, a new opportunity has arisen for a Customer Journey Manager to join their senior marketing team.
Reporting directly to the newly appointed CMO, youll be an individual contributor, responsible for shaping and executing strategies that ensure the customer journey is at the heart of everything the company does. Youll collaborate with cross-functional teams, aligning marketing, sales, and service processes to create an exceptional customer experience.
In this role, you will:
1. Champion the voice of the customer and ensure their needs are prioritized across all functions.
2. Map out e...