Warranty Technician Competitive Salary Knowlhill, Milton Keynes Full-Time | Permanent Are you passionate about cycling and skilled in resolving technical product issues? Do you thrive in a fast-paced environment where customer satisfaction and efficiency are key? If so, wed love to hear from you! Were looking for a dedicated and detail-oriented Warranty Technician to join our Warranty Department. Youll play a vital role in ensuring that customer returns and warranty claims are handled swiftly, fairly, and to the highest standard. The Role As a Warranty Technician, youll be responsible for: Managing the return and processing of warranty items in line with company and supplier policies. Ensuring customer complaints and technical issues are resolved promptly and effectively. Liaising with suppliers to ensure warranty returns are processed accurately and efficiently. Communicating key warranty and product insights to internal departments. Providing technical and warranty support to UK-based customers. The Person Reporting to the Warranty & GSR Manager, the ideal candidate will: Be confident in managing their own workload and making sound warranty decisions. Have excellent written and verbal communication skills. Be a clear and professional communicator who enjoys working directly with customers. Be an enthusiastic team player with a track record of achieving goals. Possess solid knowledge of Road and MTB bikes, with technical understanding of Shimano products being a distinct advantage. Be Cytech Level 1 or 2 qualified (or equivalent). What We Offer A competitive salary package A supportive and dynamic working environment Opportunities for training and career development The chance to work with a team passionate about cycling and customer care Ready to Join Us? If you're a motivated and customer-focused technician who thrives in a collaborative environment, apply today and help us deliver top-class service to our cycling community. Quality Personnelacting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5 th year running!). Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.