Are you an experienced customer service professional with a background in sales office administration? Do you thrive in a fast-paced manufacturing environment and enjoy being the key link between sales, customers, and production teams? If so, we want to hear from you! We’re seeking a Customer Service Representative to join a leading manufacturer in Newport. You’ll play a vital role in ensuring smooth order processing, accurate documentation, and excellent communication across customers, agents, and internal departments. Customer Service Representative Permanent Up to £30,000 per annum 37.5 hours per week, worked on a flexible basis 9:00am - 17:00 Monday to Friday, 9:00 - 12:00 Friday (Core hours: Mon–Thurs 9am–12pm & 2pm–4pm, Fri 9am–12pm) Newport Please note: public transport links to the site are very limited and infrequent. Job Description Prepare quotations and liaise with the Machine Shop for lead times and costs Raise production orders and oversee shipping and invoicing, ensuring correct documentation is in place Prepare BOMs, routings, cost roll-ups, and work files Act as a key point of contact between Sales, Production, and customers to meet agreed schedules Maintain accurate records of orders, deliveries, imports, and exports Manage inter-plant replenishment and the washed boats process Handle general reception and administration duties Essential E...