Job overview
As an Estates and Facilities Helpdesk Operative, you will provide a central point of contact for estates and facilities services, accurately logging, prioritising and coordinating requests in line with Trust procedures. The role plays a key part in supporting a safe, compliant and efficient healthcare environment, directly contributing to high-quality patient care and staff experience.
***Salary £ per hour. Please note this opportunity is NOT Agenda For Change and terms & conditions vary from Agenda for Change***
Main duties of the job
We are looking for caring and customer focused individuals to be the face of our busy and dynamic Estates and Facilities Helpdesk team.
If you are looking to give our patients the best possible care and work as an effective member of our hospital we will provide you training in all other areas. We work with our staff to ensure that they are the best that they can be!
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
***Salary £ per hour. Please note this opportunity is NOT Agenda For Change and terms & conditions vary from Agenda for Change***
Person specification
Experience
Essential criteria
1. Previous experience of working on a telephonist or as a dispatcher
2. Experience of working with the public
Desirable criteria
3. Experience of MICAD
4. Experience of Capman
5. Experience of Liberty Converse
6. Experience of Carps
7. Experience of working with the public in a healthcare setting preferably within Estate and Facilities
Qualifications
Essential criteria
8. Educated to GCSE level or equivalent or equivalent knowledge and experience
Desirable criteria
9. Qualification in Customer Services or related Subject
Skills and Knowledge
Essential criteria
10. Proficient in written and spoken English, with the ability to communicate clearly and professionally in a healthcare environment
11. Excellent communication and interpersonal skills, the ability to speak in a clear and articulate manner particularly on the telephone
12. Focused Customer Service skills
13. A working knowledge of Microsoft word, Excel
14. Good Keyboard skills
15. The ability to problem solve effectively
16. Have an understanding of Health and Safety legislation
17. The ability to work without supervision
18. The ability to manage, identify and prioritise tasks
19. Ability to work and maintain good working relationships within a multidisciplinary team
20. Ability to record information accurately
Desirable criteria
21. Understanding of COSHH regulations
22. Ability to analyses complex problems and to develop and workable solutions to address them
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E:
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.
Documents to download
Further details / informal visits contact
NameYves KabareJob titlePortering ManagerEmail addressy.Telephone number07760978859