Job Type:
Permanent
Build a brilliant future with Hiscox
Tech Transformation – Programme Manager– Digital Trading
Reporting to:CTO - Transformation
Location:London, (open to York or Colchester)
The organisation is currently undergoing a significant transformation as a core pillar of the Hiscox 2030 strategy, designed to make the organisation scalable, efficient, and increasingly customer-centric by modernising operations and embedding a “One Hiscox” mindset. It underpins the broader growth ambitions and is delivered through multiple strategic initiatives.
TheTechnology Transformationenables 70% of these initiatives and contributes over half of the programme’s projected benefits. Led by the Technology Transformation Office, it enables digital trading, augmented underwriting, unified data ecosystems, and automation—unlocking speed, intelligence, and cost savings while reshaping how Hiscox works and grows.
The Role
The Tech Transformation Programme Manager will report directly to the CTO - Transformation and hold end-to-end accountability for leading and deliveringthe technology enabled initiatives within theDigital Tradingdeliverypillar within a multi-year, business wide change initiative. Acting asa central pointof programme leadership and coordination, you will drive strategic alignment, oversee programme delivery, and ensure the realisation of transformation outcomes that support the organisation’s long-term goals.
Key Responsibilities
1. Provide overall programme leadership, setting direction, priorities and managing resources across all stages of the technology transformation lifecycle.
2. Engage,influenceand collaborate with executive committee members and senior stakeholders to secure buy-in and alignment with the technology transformation deliveryobjectivesand approach.
3. Drive innovation and technical excellence across the programme ensuring solutions are robust andfuture-ready.
4. Managethe delivery pillarbudgetof $20m+,monitorfinancial performance and ensure commercial value is delivered throughout the programme.
5. Champion a culture of delivery excellence, ensuring milestones, quality standards and desired outcomes are consistently achieved.
6. Build and lead an effective delivery team made up of technical specialists and delivery professionals, based on the needs of the programme.
7. Identifyrisks and proactively manage issues, adapting plans as needed tomaintainmomentum and minimise disruption.
8. Foster a collaborative, inclusive environment, supporting continuous improvement and the development of team members.
9. Represent the organisation externally as a trusted ambassador for technology transformation.
Candidate Profile
10. Outstanding stakeholder management and influencing skills, comfortable operating at all levels and with all stakeholders.
11. Proven experience in delivering large-scale, complex technology transformation programmes, ideally inimplementingbroker/customerwebportals,digital journeys that supportstraightthrough processing (STP)and improved underwriter workflows with digitally connected applications.
12. Insurance or Financial Services experience is highly desirable.
13. Strong commercial acumen and demonstrablefinancial managementexperience, with a relentless focus on outcomes and quality.
14. Resilient, adaptable, and forward-thinking, with a passion for innovation and future-focused solutions.
15. Personal commitment to inclusivity, continuouslearningand the development of others.
Company description
Hiscox is a diversified international insurance group with a powerful brand, strong balancesheetand plenty of room to grow. Listed on the London Stock Exchange and headquartered in Bermuda (with the bulk of group leadership sitting in London), Hiscox has over 3,000 staff across 14 countries and 34 offices.
Structured by geography and product, Hiscox’s long-held business strategy has helped them grow from a niche Lloyd’s underwriter to an international insurance group with a powerful consumer brand. Hiscox iscomprisedof the following business lines:
16. London Market
17. Reinsurance & Insurance Linked Securities(ILS)
18. Retail:
19. Hiscox USA
20. Hiscox UK
21. Hiscox Europe
For thefinancial year2023GWP grew to $4.6bn, withprofit before taxgrowing to $625m.Hiscox’s Purpose: “We give people and businesses the confidence to realise their ambitions.
Diversity & Benefits
At Hiscox we care about our people. We hire the best people for thejobandwe’recommitted to diversity and creating a truly inclusive culture, which we believe drives success.
Working lifedoesn’talways have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance.
We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.
Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days and a4 weekpaid sabbatical with every 5 years’ worth of service, private medical for all the family and much more.
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Work with amazing people and be part of a unique culture