Salary: £33,000
About Us
We are a fast-growing and ambitious business, working with leading retail partners across the UK. We are now looking for a Business Operations Analyst to play a key role at the centre of our operations team - helping to shape strategy, improve performance, and support growth.
The Role
As Business Operations Analyst, in this newly created position you'll report to the Operations Director and work closely with the MD, retail partners, and wider business. You'll be responsible for turning data into insights, creating actionable reporting, and ensuring smooth day-to-day operations.
Your responsibilities will include:
* Partnering with retail customers to build accurate sales forecasts, track performance vs forecast, and recommend actions to drive improvement.
* Owning the inbound stock forecast and production plan, aligning this with sales performance and working with overseas factories and freight providers to optimise UK stockholding.
* Acting as the key point of contact for order management and escalation of retail queries.
* Producing and maintaining clear reporting for internal stakeholders, including KPIs, scorecards, sales and stock reports.
* Providing reports and analysis of on-time in-full deliveries to the Retail partners.
* Carrying out ad-hoc analysis to provide actionable insights and support commercial decision making.
* Collaborating with systems teams to resolve order flow queries and maintain accurate master data, particularly for new product launches.
About You
We're looking for someone who is naturally analytical, commercially minded, and thrives in a fast-paced environment.
Essential skills & experience:
* Strong analytical mindset with excellent attention to detail.
* Advanced Excel skills (reporting, forecasting, analysis).
* Clear and confident communication skills - able to influence at all levels.
* Strong organisational skills to balance regular and ad-hoc tasks.
* A structured, problem-solving approach with a drive for process improvement.
* Bachelor's degree or equivalent experience in a Business-related discipline.
* At least 1 years' experience in Business, Finance, Supply Chain, or similar role.
Desirable (but not essential):
* Experience using BI/data visualisation tools (Power BI, Tableau).
* Knowledge of retail or wholesale environments (sales, stock, intake forecasting).
* Ability to interpret and report on financial information.
* Experience working with teams across multiple locations.